Royce Electronics - RadioShack Dealer — Local services in Moab

Stay away. This place is unethical. Don’t be tricked by the guise of friendly, helpful customer service. First visit was great. They enthusiastically helped me find what I was looking for and assured me that, although it was off-brand, others had success with the adapter I needed. Such was not the case for me. Then when I went to return it, I was charged a “restocking fee” for the defective product. You read that right—restocking defective product to sell to the next sucker. And when I mentioned that I could walk over and put the product back on the shelf he threatened to not even take the...

I was driving through town when we spotted this place and stopped in. This was probably the best retail experience I've had in my life! Jesse was the perfect blend of friendly, knowledgeable and efficient. This is the kind of local brick and mortar store that deserves patronage. The item was (of course) more expensive than buying online but Jesse's expertise and bright conversation were worth the cost. He even opened the product before I bought it to make sure it was set up properly and that it was compatible. I wish my home town had a place with...

To reflect the sentiment of others, the customer service is great, but it's a small store so the selection is somewhat limited. That said, I was in town for work and had an urgent need for a power inverter to charge some surveying equipment. They were very helpful in making sure I got exactly what I needed, and I was out the door quickly. It was a great experience, and they were truly lifesavers. Without them, I would have lost almost a whole day's work, but with their great help and a $35 part, I was on my way without...