Havertys Furniture — Local services in Mobile

When spending thousands of dollars on furniture you would expect professional, reliable service. I was very disappointed with our store visit over the weekend dealing with a manager on duty who quoted us Havertys policies and procedures. Now our delivery is 4 hours late ( past the 3 hour window) I only found this out because I called to check the status of the delivery. I will be having my furniture delivered after 9pm (3:45- 5:45 was orginal time window) which is unexceptable! While on the phone with customer service I was quoted Havertys policies around delivery and promised a delivery time of 7:40 pm. It is now 9pm and they still have not showed up and customer service is closed. If I could do over I would have spent our money elsewhere. What should have been a fun buying experience has been a stressful one. I do not recommend Haverty's and will not be buying from this...

After being charged $300 for delivery I was told that it wouldn't be a problem to receive deliver of my furniture after 4:00 pm on Monday, after I got home from work, then found out that, that was not true when an automated system called to confirm the deliver between 9:00 am and 2:00 pm. After speaking with Darwin the salesman we had initial dealt with I was told it was because they only deliver to baldwin county on Mondays and that there was no way to say what exact time they would show up. So if you live anywhere in baldwin county or further I would definitely not suggest doing business with them. Also it seems like they will say whatever to make the sale and get you on the hook. $300 for delivery???? That's insane especially for the terrible service I have gotten with trying to nail down a time for delivery. For the price it is not worth...

I went in the store after finding a sofa and loveseat I had seen online. As soon as I entered the store a person greeted me kindly and offered their assistance. The sales representative was tremendously helpful, knowledgeable, and professional. I decided to buy the furniture and the representative explained the entire process from purchase to delivery in great detail which was extremely helpful. The service I received was exponentially superior to any I have ever experienced in a furniture store. A complete breath of fresh air. I will recommend this store to anyone when the opportunity arises. My furniture has not arrived yet but I expect that will be as seamless as the rest of my dealing with this Havertys store. Each employee deserves a substantial raise for a job well done!!! They are the reason this store is a...