Michaels — Local services in Mobile

I am a very frequent customer in Michaels and have spent a lot of money over the years in this local store. I love the coupons and sales for the most part and can usually find great deals. They don't always have what's listed in stock, but it has been manageable. After a recent visit, I will definitely not be using this store. My office was having a party, and I located a cake spatula and honestly only picked it up because it was on clearance. I get to the register and instead of $2.00, it rings up for $12.99. So, I ask the associate to please check the price thinking it's just an error. The associate on the floor couldn't locate it so I walked back to assist and was able to show him the location and the listed price. I was then informed the item was in the wrong spot. All items of the same brand around the item were clearance. The associate then informs me that a customer must have put it in the wrong location. I would be agreeable to one item being in the wrong spot however it was a total of 3 spatulas in the same spot. He then proceeds to move them an aisle over. I politely stated that I expect to receive the spatula for the listed price because it was not moved by a customer it was stocked in the wrong location and considering all the items around of the same brand were on clearance there was no way for me to expect it was not a correct location or price. He then begins to argue and tell me he will honor the price but I'm getting over. First of all, I am not getting over if you have something listed for a particular price. Your associates stocked incorrectly and that is not the customer's fault. If it was one item listed incorrectly then okay but 3. To be told that I'm getting over is ridiculous to say to a customer. You would rather lose a customer that spends hundreds in the store for $2.00 but I suppose the associate didn't suspect that I am a very frequent customer or didn't care either way. What would be getting over is if I let Michaels charge me $12.99 for an item listed for $2. Have your associates stock better and adjust their attitudes because there are certainly other cheaper options in the craft market, especially with so many online options. I will just designate my local trips and money to...

Michaels.. we've always had such a wonderful relationship. Those coupons you give me every week are absolutely wonderful and helpful for my business needs! I always enjoyed my trips there bc everyone is so wonderful and cheerful, I got my socializing done through those registers when purchasing my items for my small business. However, I'm sad to say, you're forcing my hand to get my socializing done at... gasp HOBBY LOBBY. I came to visit you today, and you changed to self check out!?!?! 😭 how could you do this to us? We were perfect! And happy! What happened to 'if it ain't broke, just bedazzled it'? Not replace it. I always enjoyed my time at those registers. My stepdaughter loved telling the cashiers why she was buying clay. But now, that has been ripped away from her small little artists hands. Mine as well. This is a sad day, indeed. Don't worry, I will give a mounring period of 1 week before switching to.... the...

I love using this Michaels for any crafts I have to do but I have had some pretty bad experiences with the cashiers. One of them an older woman who seemed to have autism became very upset when I told her I didn’t want to get a store credit card. I told her I wasn’t interested and she proceeded to ask me why not several times and keep explaining the benefits after I had repeatedly told her no. She was not even scanning my items during this time just trying to pitch this card on me. I assumed it may be a store thing but since then I’ve never had any other cashiers say anything about it after my initial declination. Very strange experience but didn’t put me...