CLUB4 Fitness Airport — Local services in Mobile

I joined the gym and purchased a personal training package (3 -1/2 hour sessions per week). After a few hiccups in the 1st 3 months which occurred largely as a result of the fact that 1. the contract is not given to you 2. they are trying to run you through signing everything while standing at the front desk with people coming in and out and conversations going on all around 3. Misrepresenting that the trainers are employees of the gym (which would mean they had set schedules ) but they are "subcontractors" and come and go as they please. That got cleared up the hard way by my losing a couple of sessions, but while annoying it was not enough to make me quit. I renewed for another 3 months and increased my package to 3 - 1 hour sessions per week. This is approximately $800 per month. I was somewhat reluctant because this would end right as I was scheduled to be moving out of state. Everyone: my trainer, the gym Mgr, and the Regional Mgr, knew this I was moving in December. Everyone said not to worry, it would be fine since they all knew it, and the automatic renewals would stop. Then after a month my trainer announced she was also moving out of state. We had many conversations because she was moving to the same state I was moving to, and never once did she tell me don't forget you need to fill out a form to stop your recurring charges. Never once did the Manager who was a frequent visitor in the room I was training in, say a word, and never once did the Regional Manager Ray, say hey I need that form. As it turned out, my trainer did not open her mouth because she wanted the commission on the renewal, the manager never said a word, because he too benefits from the number of people doing training, and the Regional Manager because he said it wasn't his job. Go back to the beginning of this and remember they do not give you a written copy of your contract, nor do they go over those pesky little details that may make you think twice about the commitment, but the bottom line is they got another $800 training payment along with the gym membership payment of $25, out of me by refusing to cancel my auto payments when I requested they do so because I did not fill out a form on top of everyone knowing about it. Regional Mgr Ray was totally unprofessional and when he found out that I was trying to call their corporate office (which by the way you can not get the information for Corporate from anyone in any of their locations in any state) about removing my auto payment information he got angry and told me he would make sure I did pay the extra month, which I did. They were dead wrong about the entire thing but they never apologized for any of it.

Stay away from these people unless all you want is their $10 membership. The gym itself is nice (which is why 2 stars), but it isn't worth the headache dealing with them about money. The reason they don't let you sit down and go over your paperwork with you privately, is so that you feel rushed and just sign the dotted line. They tell you the contract will be emailed to you, but they don't email it. If you ask for a printed copy, they say "we don't do that". It's all a way to get that one extra month out of you. If it was just a club fee I would not be complaining but they got me for a personal training fee of $800 and a club fee of $25.

They get and KEEP your credit card or bank information and they never delete any of the information the receive. So even if you request to make a change - like to use a different credit card, their system saves all of the entries they make so when I cancelled my credit card with my bank to stop this mess, they went back to my prior payment method which I thought they no longer had after I changed it with my renewal. They NEVER refund any over charges. If you read the other reviews there is another person who had this experience.

This happened in December 2020 and I waited until now to say anything because I wanted to be sure the payments stopped coming out - and to be be able to develop my case. Congratulations Club4Fitness, I am...

I wasn’t going to write any review but then I got disrespected. And I need to teach individuals that actions have consequences. So Club4 has been my preferred gym in Mobile for a long time. GREAT GYM! Super clean and you’ll never be waiting for equipment. I come here periodically throughout the year and always pay the guest membership fee outright wether it be a week or month. This time there was a little miscommunication with the front desk staff when signing up, which should of been a easy fix but instead ended up being a whole ordeal.

I had paid $50 a week ago which I thought was for a month pass but it ended up only being a 1 week pass. The situation is simple as this. I was trying to explain this to an individual who works there named JT (apparently an assistant manager) who kept questioning me to check the validity of my explanation.

Clear miscommunication with whoever signed me up which was NOT JT. Throughout the years coming here the front desk has been very welcoming but that seems have changed dramatically.

Today in front of his manager, JT tells me I should go to a different gym if I don’t hear him out. Am I really entitled to listen to you? When your higher up manager (Jeff) is right next to you already explaining the situation? You work at a gym, you do not own it. Stop trying to validate your position of power here. Learn from your other colleagues and be humble. I think Club4 would be just fine without you? Don’t you think? Also it seems like you enjoy walking around and talking to all the women that come to the gym. I’m sure they don’t come to Club 4 to stare at your receding hairline. Sorry about that but the truth needs to be told. I do not tolerate disrespect. Especially when I am the customer who is paying to be here at the facility.

JT needs a reality check. Doesn’t understand that there should be no ego involved when speaking to members. I do really like this gym and I hope top management chooses better authoritative figures of power.

I pay my dues and I pay to be there. You do not get to tell me which gym to go to.

P.S: Chelsea @ front desk you’re wonderful. And I hope you go far in your career. Club4 needs more model employees such as yourself. You were able to empathize and understand my situation WITHOUT jumping the gun and disrespecting me...

My concern is with the staff, David Helton in particular.

I joined the Airport gym in Dec 2021. After a month I realized Hillcrest was closer to my son's school and would be more convenient. I then changed my membership to Hillcrest and began going daily between the hours of 8am and 10am. The gym at Hillcrest is cramped but I was able to make it work until recently. Being that the gym is smaller, when there is training session, an entire section of the gym is closed. Unfortunately, it happens a few times a week. So, I went back to Airport hoping they would allow me to change my home gym again. My thinking was since it had been over a year, they may not view it as me wanting to have access to several gyms. I went to the desk and the first gentlemen said it would not be a problem. He wrote my name down and I went to workout . As I was leaving i went to the front desk and asked if a protein bar could be charged to my card. Evan then advised me that I would have to upgrade to the $25 a month plan since I was coming back from hillcrest as this was the policy. I said I understood but would like to speak to a manager to explain the situation further. He went about 10 steps away and spoke with David Helton who was just chatting with some other employees nearby. David then quickly came to the desk and without hesitation said, " I'm just going to tell you the same thing!" Totally taken off guard I replied, " Do you normally not allow your customers to speak?" He again stated," I'm just going to tell you the same thing! He already told me what you were asking so this is a waste of time." Needless to say, I was stunned and asked for the number to corporate. He replied, " I am corporate! " . He stated there is no one above him other than the owner and he is unable to give their name. I am terminatin my membership to Club 4 Fitness. I'm not sure if the disrespect I endured was due to misogyny or misogynoir. But I can't help wondering if he would have spoken so recklessly...