AT&T Store — Local services in Mokena

This is to recognize Sales representative Nikko K. at the ATT Mokena location :11244 W Lincoln Hwy Mokena IL 60448 United States Beautiful personality! Kind and patient! Unbelievably knowledgeable and understanding and helpful! If anybody in the Mokena /new Lenox area needs help with a cell phone or is interested in anything regarding their cell phone, or wishes to get better help or a better deal on their cell phone, please contact Nikko! This gentleman will take care of you. Even though he is in a business that involves sales, he would at his own expense and time go to extra links to help. He should be considered an expert at being a ‘Christlike’ servant in his line of business. His entire demeanor,Patient hard work ethic, will show you that he will prefer you and care for you even over the almighty dollar! If you were going to go to anybody for help, no matter what it be, please go to Nikko! He is definitely worth it! I guarantee you will not be disappointed. He is so understanding and capable efficient, and kind, it’s just entirely ridiculous to choose anybody else! These kind of people are rare to find. It tells me that he obviously knows his purpose and why he’s here, and he’s working for a higher calling! He’s the kind of person that will put people and their needs above his own. He is a true Tenderhearted, sacrificial servant! I pray that the Lord truly bless him and anybody that goes to him For help, because that is what he does best- put you first! I found the best customer service experience ever, and I strongly suggest anybody that needs help with the cell phone going to this gentleman! I hope this helps all those who need help. Thank you! And if I may get a little personal, he is a veteran. Which I’m not surprised! Because he is the type that would be willing to wait lay down his life to help somebody! He definitely present to me when I went to him for help! He has such a content attitude! You will not be...

I was not told about the extra lines needed for the iWatch and iPads we purchased. Additionally, today, we see that the watches are $300, but we would actually pay $336+ for the course of the contract. We are returning the watches and the iPad. 2. I was told that the phone trade-ins would be an even swap, but that was untrue. 3. You told us that the total that day would be $1200. When we said we couldn't do that, we were told we would have to pay a restocking fee of $220 (we didn't even leave the store). We found out that we don't have to pay a restocking fee if we don't open the package per the AT&T site. 4. Before we left, we were told that the final bill would be $265. It will be closer to $350. And when I asked you about that the next day, you double-talked me and lied again by denying it was the final bill amount.

I was lied to several times and misled just as many. Darius, you should be ashamed of yourself. You knew that if you had told us the accurate costs we wouldn't have accepted it and you would have lost a sale. We are returning everything and I've already filed a claim with the Better Business Bureau. I thought you were so nice, funny, cute, and just wonderful. I was really duped. You should have been honest and laid it all out before us so we could make an educated decision. That's your job...to put AT&T in the best light, not be greedy for a sale. I'm very disappointed in you. We're out $110 (which IS better than the $1500 that we would have been out if I hadn't done my research after the fact, but still unnecessary if you were honest), and all the time spent stressing out and worrying about the costs that will be on our bill when you could have just been honest and upfront.

Lesson learned, folks: Don't trust everything you're told, and do the research before you walk into the store—don't expect Darius to have your best...

I can't begin to express my gratitude for the exceptional service I received from Alan at the AT&T store in Mokena. In the midst of the most difficult time of my life, Alan's expertise and unwavering commitment to solving my problem were literally life changing.

After my mother passed away, I found myself locked out of her email account and unable to access her phone. What followed was a frustrating two-month ordeal spent navigating AT&T's customer service labyrinth. Countless hours on the phone led to nothing but dead ends and frustration. I was at my wit's end.

In a stroke of desperation, I decided to visit the AT&T store, and that's when I met Alan. From the moment I walked in, it was clear that Alan was not just another employee, but a true problem-solver with a wealth of knowledge. He listened to my situation with compassion and immediately went to work.

Alan's dedication was unparalleled. He meticulously worked through the complexities of the issue. Even though this issue required me to take a quick trip to the Apple store, Alan remained steadfast in his mission to resolve my problem.

And resolve it he did. By the end of the day, I was in tears of relief and gratitude as Alan successfully restored both phone and email access. His expertise and professionalism not only saved the day but gave me the gift of peace after such a long ordeal.

To anyone facing a similar predicament, I implore you: don't waste your time with AT&T's call centers. Instead, head straight to the Mokena store and ask for Alan. He is a shining example of what true customer service should be, and I am forever grateful for his...