Cricket Wireless Authorized Retailer — Local services in Monroe Township

My parents purchased an iPhone 11 at the Clarion Mall store on Wednesday 1-19-22. After only 3 days my parents went back to the Cricket Store and told them their phone was not working properly, the store advised to call Apple and they would help them. Last night 1-25-22 we called Apple and spent 3 hours and 47 minutes with them on the phone. Apple advised the phone was defective and advised us to take the phone back to the cricket store and return the phone as defective. Today 1-26-22 my parents went back to the Cricket store and the manager said they will NEVER replace their phone and disputed their 1 week return policy posted on their door. Then the manager continued to say she could have her husband bring in her computer to get it erased so it would work. My question is if that is truly the problem, and we are a service-oriented organization why Cricket wouldn't have offered to fix it in the first place. I will update this rating should this store do the right thing in getting my parent's a phone that operates correctly. You should not be buying a brand new apple product and not have it working correctly and when Apple says it is defective the store should stand behind that and not argue with the customer. Thus...

I was desperate to replace my broken phone today and when I got to the Clarion store I was very pleasantly surprised. The awesome woman (Sara) made it so easy. She helped me every step of the way. She showed me several phones and made fantastic suggestions on what phone would be best for me. She transfered everything from my old phone to the new one in a matter of minutes. She was very pleasant and helpful and knew exactly what she was doing. I would highly recommend shopping at the Clarion store when she is working because she was just so nice and personable and extremely helpful. Awesome job Cricket...you have a star employee there and if I could give her more than 5 stars I would in a heartbeat. Thank you for all...

If you choose Cricket For Your Phone Service and Need To Visit A Cricket Store This Is The One To Go To ! Wish I Knew The Male Employee's Name. But, all of The Employee's Are Knowledgeable.and There To Serve You . Without Complaining to You unlike the Cranberry/Seneca Cricket Store. A Male Employee There has A Bad Additude Talks down to some people Think s He knows Everything And it Was just An Awful Experience . I Avoid That Store At All Costs ! I Drive Further To The Clarion Store For That Reason. Clarion Cricket Store Employee's Are there To Help You in The Clean Well Kept Well Stocked Store with out unnecessarily Waiting They Work Quickly And take the Time You need To Serve You During...