Anitra's — Local services in Monroe

This was my second experience with Anitra's and I can say that the customer service that I just received over the phone was very rude. I went to pick up my daughter's homecoming dress on Thursday. The elderly lady that I encountered was very nice. She told a clerk to check the dress because they had someone to pick up a dress that still had a sensor on it. The clerk felt the dress at the bottom and closed the bag. When I make home (from Monroe, La to Clinton, Ms) for my daughter to try on she noticed that the dress did not feel right in the back of the dress so I pulled the dress up and there is a sensor still connected to the dress. I called today to explain that there was a sensor left on the dress and Laurie was explaining to me how to remove the sensor and if I had to take the dress to a store that I could call her to verify that the dress was bought from the store. She also told me that the sensors are placed at the bottom of the dress therefore I could just cut the sensor off. The sensor was placed high up in the dress and why would I want to cut a dress that I just paid close to $300 with alterations. She stated that I could get a magnet to release the pin in the sensor. She also stated that the seamstress usually alerts them that a sensor is still on the dress. Anyway I did hear a lot of excuses but this is a big inconvenience to have to find someone to remove the sensor. I then told Laurie that I would not travel there again to shop and she started raising her voice at me "THAT'S FINE!" "PEOPLE DO MAKE MISTAKES" and that's all I tolerated because I was not going to listen to someone screaming at me about the mistakes Anitra's clerk made. A mistake would be allowing me to leave the store and not check the dress for the sensor. Incompetence would mean you checked the dress and still allowed the dress to have the sensor. I was not mad or aggravated when I called Anitra's but I do not think it is right for an employee at any business to holler through the phone as Laurie did today. My point is have some type of checks and balance so that this will not happen to another...

Looking at the website the gowns were beautiful. Went to establishment during operating hours per Google...no one there. Sign stated that appointment had to be made as did the web site. I did so...never got a response(stated give 48hrs for response). I had to go all the way to Bossier in search for a dress. This store could have had the dress of my dreams...guess I'll never know!!!🤔☹️ (this may be a repeat because my first post...

This was my first time visiting Anitra's, and must say I have been missing out on a hidden gem. They have great selection of prom dresses and accessories. The staff were very sweet and helpful. I also loved their different styles of earrings. I will definitely recommend and...