Ivan Smith Furniture — Local services in Monroe

My experience in buying a mattress with Ivan Smith was the best. I was nervous about buying a mattress so I had a friend who recommended I talk with a Mr. Jeremy Waguespack. I called him and him and he even came in on his day off to help me. He was very friendly, professional, and knowledgeable and listened to me describe what I wanted and the sleep issues I have as I’m a senior citizen and the price range I needed it to be. He showed me several mattresses and told me the pros and cons of each then got a pillow and allowed me to take all the time I wanted to lay on each one without standing over me pressuring me to hurry up like some salesman do. I took my time and chose the mattress that I liked the best. It even has a trial period so if after 30 days if it doesn’t feel comfortable and work for me I can send it back and choose another one. The pillow he gave me to use when I was trying out the different mattresses was so comfortable I had him get me two of them to go with my mattress in addition to a mattress cover and pillow covers that are comfortable and protect the mattress and pillows without being uncomfortable like many I have bought before at other places. The lady who helped me check out my purchases and set up a delivery date was also very nice and friendly. I’m excited over my purchase and can’t wait for it to be delivered! Thank you Jeremy Waguespack and Ivan Smith Furniture for making an experience I was dreading into a pleasant experience. I now know where to go for any of my furniture or other...

After going in every Ivan Smith store from Shreveport to Monroe, my findings are this; Unless you are "dressed up", these sales people IGNORE YOU. In particular in Ruston and Monroe, Louisville store . I went three different weeks to Ruston. 1st week I was in a casual shorts and tshirt. I was completely ignored for over half an hour. Not one person spoke to me. 2nd time, I was more dressed up. One man in Ruston store spoke immediately and showed me around. Found the chair I wanted, but wasnt ready that day to purchase. Came back in a week later, dressed casually again. NOONE greeted me or asked to help me including the man who helped me when I was "dressed up" the week before. Will not return to that store EVER. had the same experiences in every store except Monroe on frontage road. I walked in casually dressed two weeks ago and Jeremy immediately came forward to help and help he did! I told him Id be back. I went Saturday and was "dressed up". another gentleman immediately came to help me but I asked for Jeremy. He was with another customer but quickly came to greet me, asked if I was ready and got the ball rolling for purchase before going back to the other customer. He checked back several times before we were done and made this a very good buying trip. To him I will return for any new furniture purchases....

WORST MATTRESS EVER!!!!! My rating is not directed at the sales people or the showroom because I think they are absolutely awesome especially Dion. My issue is the Madelaine Queen mattress we purchased last year and I've had problems every since. I called the home office and they sent someone out and all my issues were addressed except this terrible mattress. I watch TV in bed and I weigh 143 lbs and my butt print is embedded in the mattress, the guy came out and turned the mattress around and now my butt print is embedded in the other end so now I don't know which end to turn it too. There is a hump in the mattress and it feels like you sleeping on a box of rocks but the company declined to replace the mattress even though we have bought thousands in furniture over the last year because we remodeled the entire house and purchased new furniture throughout from Ivan Smith. I am definitely disappointed that I can't get a good night's sleep unless I sleep in the guest room on the less expensive mattress. I must laugh to keep from...