Michaels — Local services in Monroe

If you desire poor customer service and bad cashiers, Monroe’s Michaels is the place for you. First of all, the store is understaffed and no one was available to help my wife find the paint she was looking for. Furthermore, after she finally found what she wanted and was checking out, the system would not take any of her cards (these card’s balances are all more than enough to cover the transaction). The cashier refused to simply type in the card number because I assume they were too lazy to do so. I called the store and explained what had happened. I was put on hold and later told “I hope you have a great day” and abruptly hung up on. Not only is this store unprofessional and lazy, they are also downright rude. This is not the Michaels I remember. It’s as if Monroe’s Burger King staff are now also running Michaels. This is downright UNACCEPTABLE. I would give 0...

Deceptive business practices. I added the pink cart to my shopping cart. I added my $15 in rewards vouchers. The green tracking bar at the top told me I could add $19.99 to qualify for free shipping. My other option was paying $8.95 for shipping. For $10 more, I might as well get an extra item. I add the advent calendar. The green tracking bar at the top shows I qualify for free shipping. Never once does it take into account that I have vouchers applied but apparently Michaels does. I got charged for shipping so I contacted support. They say since I used rewards that lowered my total below $49, I no longer qualified despite everything on my end implying I do. False advertising and I shouldn’t have to pay for their mistake. They also won’t cancel the...

I could not speak more highly of this particular outlet. I have been going here for all my arts and crafts needs. Most of the staff has been very helpful but I have to brag on the one employee I have dealt with the most. Her name is Stacy and you can tell she lives and breathes Michael's, I have never seen anyone more passionate about this particular field of work and honestly, I am inspired when I go to a place like Michael's looking for inspiration and meet people working there with such enthusiasm. I would highly suggest going to Michael's in Monroe, they have most definitely earned their five...