KAY Jewelers — Local services in Monroe

I had an incredible experience at Kay Jewelers, all thanks to Alaysia! From the moment I walked in, she was welcoming, professional, and beyond helpful. I came in looking for the perfect gifts for my wife’s birthday, and Alaysia went above and beyond to make sure I found something truly special.

What really stood out was her expertise and patience. She took the time to understand what I was looking for and made great recommendations while keeping me within my budget (even when I tried to be Mr. Big Stuff!). She never pressured me but instead offered honest advice, ensuring I got the best value for my money.

Not only is Alaysia knowledgeable, but she also used additional resources to answer all my questions. She explained everything thoroughly, from the quality of the pieces to the best care tips, making the entire shopping experience enjoyable and stress-free.

Her exceptional customer service and attention to detail truly made a lasting impression. If you’re shopping for jewelry, I highly recommend asking for Alaysia—she will take great care of you and make sure you leave with the perfect piece!

Kay Jewelers is lucky to have someone as dedicated and professional as Alaysia. I’ll definitely be back for future purchases thanks to her...

I was recently cleaning my wedding rings and realized I'd forgotten review Kay Jewelrs after getting my husband's and my wedding bands there a year ago. So here goes: I wouldn't recommend this store to anyone. Customer service is lacking here and I wouldn't consider them "professional" to any any degree. The sales lady who helped us initially with our purchase was friendly enough, but when I handed her my engagement ring to have it sized, she tested it and asked, out loud for everyone to hear, "How much did you pay for this?" because it only has one small inclusion. It was very unprofessional to put my now-husband on the spot with that question. He just looked at her like "What the heck?" and didn't respond. When I picked up our bands about a week later, there was a different lady and a man who were very curt and rude, acting as if they couldn't be bothered by me. It was some of the worst customer service I've ever encountered. I'm not even going to take our rings in for polishing/cleaning we paid extra for because the people are terribly unprofessional. Please shop elsewhere or consider...

Buying from Kay jewelers had been a hassle , I bought an item online for my mom from another state. She cant return it in stores and have it return back to my card without my card present. So she had to mail it to me. Although I had the return slip and order number with item unopened, the staff said they couldn’t find my order, instead of finding a solution with their team. They told me to return it by mail maybe bc they cant get commission from a return. When I contact customer service they said this location is poorly trained and said finding my order is no problem and I can easily return it in stores. Their staff should’ve called in customer care to get help process this return instead of the lazy way out. The department even told me to call in while at the store to “help” them process. When I returned the male staff asked me “which system did they find you on because we have 2 systems”. My lord, is that my job???Why do I have to go through all this trouble for a simple return. Will not buy from Kay jewelers anymore. Especially will not recommend this location. The person who “helped” me...