Zales — Local services in Monroe

I have had several really bad experiences with the Monroe Zales. I bought a piece of jewelry there that needed to be repaired. They quoted me 2 weeks to repair it, but it took 6. I called every few days to check on it after the second week, which they weren’t happy about. The manager even got on the phone at one point and told me to stop calling them! And this last time made me regret ever going there in the first place. I got engaged and needed the ring resized. They didn’t even ask me to resize it. Just returned it and took a month of calling and calling and calling to get our refund. The staff wouldn’t even return our calls then and would not accommodate us whatsoever. Very frustrating for what should have been a joyous event in our lives! I’m not a pushy or a mean person and I’m usually easy to work with. The employees were very rude though, and I’m...

I just purchased an engagement ring n a band at monroe LA in Sept. We dropped the rings off in Bossier to be sized. About 3 wk later zales informed us that your ring is back but no band. They couldn't locate it n after a few days it was found n sent to monroe. We had to pick it up there n customer care said the manager should take very good care of if since it only been a month. The manager/DM could not help fix the inconvenience so we had no other choice but to return it n purchase a...

My husband has bought all of our jewelry here for years.He bought me a necklace for an anniversary.It broke so much we finally just bought a new one.A couple of years later now the loop on the pendant that attaches it to the necklace broke off and the pendant is gone.They said they don’t cover a lost item.The item is only lost because of the horrible quality causing it to break.100% will take our...