T-Mobile Authorized Retailer — Local services in Mont Belvieu

EDIT... I need to edit my review from 5 stars , which she had me do in the store to NO stars! I've been a tmobil customer 10 plus years and I've never been lied to and cheated like I have at this store! I needed to add my son to my plan, she told me with the current promotion it was cheaper to add 3 lines instead of 1 line. So of course I did, then she gave me a android and iPhone for 2 of the lines and both of these were promotional phones, is what she said! When I came back the next day saying they were charging me according to my account she said no they aren't it takes awhile not to show up on my bill.. Wrong! I called the customer service line and they told me I was basically lied to for a sale..I went back in and spoke to another representative (jamie I think) because my original representative (Marrianny) wouldn't return my calls and he said I'll get with the manager and have them return your call. That never happened!! So my 85$ a month bill, before adding any line is now almost 200$ I'm paying for the phones I don't need and would never have gotten!! Lies for sale! I'll be moving to a new company soon, 20 plus years with T-Mobile! That's horrible!

Marianny at the Mont Belvieu T-mobil helped us get a new line added and saved us some money...

I want to take a moment to recognize two absolutely outstanding employees at the T-Mobile store in Mont Belvieu — Jaime and Danielle. From the moment we walked in, their professionalism, patience, and knowledge were evident. Jaime took the time to truly listen to our needs and ensured everything was handled with care and precision. Danielle was just as exceptional, providing thoughtful support and insight throughout the process.

What really set them apart was their dedication. Even after the store had officially closed, both Jaime and Danielle stayed late to make sure everything was taken care of — without a single complaint. Their commitment to delivering great customer service, even beyond business hours, speaks volumes about their work ethic and care for customers.

T-Mobile is lucky to have such dedicated and remarkable team members. They absolutely deserve recognition for going...

I recently visited TMobile on Baytown (Inside the HEB) and I couldn't be happier with my decision to upgrade my phone. I also want to give a special shoutout to Drew Medina, a who helped me with my recent upgrade. They were incredibly knowledgeable, patient, and made the whole process smooth and stress-free. Their excellent service really made a difference, and I truly appreciate their help. The customer service has been outstanding, always responsive and helpful with any questions I've had. The network coverage is excellent, even in areas where I used to have trouble with my previous provider. The plans are reasonably priced and offer great value for the features included. Overall, I highly recommend TMobile to anyone looking for a reliable and affordable cellphone provider, but especially Drew Medina to help you with your cellphone needs. Go visit him on...