Bella's Nails & Spa — Local services in Montclair

This is absolutely the worst customer service I've ever experienced. I starting going here because a woman name Rosie did my acrylic fill-in's well. However, she spends most of the time on her phone so it takes much longer than it should and she has a poor attitude. Most of the time I would make an appointment online and come in and they would say I didn't. I started making them in-person but for some reason I was still always waiting around or would find I wasn't in the schedule. I also believe they overcharge for the products they use. Often I would find myself needing to come in for nail repairs because the product would melt off. However, I would be blamed for causing it. The woman who manages the place truly has the worst customer service of all. She should not be running this place. I have had so many friends who have also gone here and...

Drove pass yesterday. Walked in today! The owner is super sweet and the ambiance is super CUTESY, CLEAN, & GIRLY! Loved the customer service, bright yet calm environment, beverages offered, and the overall outcome of my visit! Nellie took her time & ensured I enjoyed my services, as well as frequently asking if everything was how I desired throughout the duration of my services. The only grow I would suggest is to obtain a few more nail techs to ensure ALL services requested can be honored in a timely fashion! I look forward to visiting again and GOOD LUCK on your future...

I’ve done my nails with 4 different staff, all of them are super nice and sweet. My nails are naturally long and I like that they don’t over scrape or mistreat them. I’ve done gel mani-pedi when I’ve visited, very good experience and they have a loyalty rewards. I usually get the spa pedicure for extra massage time, I like that they are gentle. They have a nice selection of colors and types of polishes, stickers and rhinestones. They take Apple Pay which is a huge plus. The last time I visited they gave me a...