Pottery Barn — Local services in Monterey

Their customer service is suck especially the lady name Renee. I called the customer service line to help me with the missing stuff on my order online. You know what she told me? I can give you a phone number to call the store so they can give you the stuff you need. Like really? That's why I called you and you are asking me to call a store even though I order it online not from a specific store. If you are really good customer service so should say, i can call the store who shipped your order so they can send you the stuff but No! You didn't do that! When I asked you why I should call when I already called you? You said, because that is your order!! Wow. Maybe you need to train your people.If you charge your client in higher price maybe get someone from your staff to deal with your client with respect and do what is...

I will have to agree with the rest of the reviewers that the customer service at this store not only left a lot to be desired, but also made me want to avoid it at all costs. I don’t even know if it’s discrimination or just pure “bad at my job” attitude. The two ladies at the desk (one was elderly, the other blond) saw me walk in, but completely disregarded me as they were too busy with their conversation. I had to go to them and interrupt them with what I needed. The demeanor was quite dismissive as though I was such an inconvenience.

I will not be going back and will even avoid Pottery Barn online as there are much better stores that care about the performance of their employees. This seems to have been an ongoing issue, based on the reviews, but it hasn’t...

I purchased a couch for approximately $3000 and paid for professional delivery. The couch arrived with one foot broken. The delivery person took a photo and reported it, he said someone from the company would be in touch with me same day. I sent an email myself reporting the problem just to make sure. No response. I called the store a few days later and they reported the problem. I got an email acknowledging their report and asking for photos. They said expect to wait 2 weeks to hear back. I sent more photos and waited 2 weeks. Again no response. After contacting the corporate office I finally got a response but it took over 2 months for the repair. The bottom of the couch still doesn’t look right. Horrible...