I, my boss and two of my coworkers visited Bib Street Pizza this past Friday and left after over an hour of waiting for our food. Considering we're military, we're only given an hour for lunch and don't have the luxury of being loose on time. We ordered our food, sat down and conversed until we noticed that people who arrived after us started receiving their food. My coworkers noticed a pizza that was burnt where they were baking, but I couldn't look due to my back being turned. We speculated it was ours.

We were never given an explanation as to why our food never came out. If the burnt pizza was indeed ours, someone should have approached and informed us. Instead, we sat and waited for an hour until my boss went up to the counter asking for a refund. Funnily enough, that's when they called our number with our order; however, it was too late by then.

Bib Street Pizza Company - I understand that you can get busy during lunch hours and lose track of certain things. Before I joined the military, I used to work at a popular restaurant so I understand. However, a lack of communication as well as low awareness is not acceptable and does not excuse bad customer service. If you make a mistake (burn a pizza), please have the decency to inform the customer instead of leaving him or her in the dark. If you see a military member, please be aware that he or she is on limited time before going back to work.

You can have the best pizza in Montgomery, but terrible customer service will always deter people like myself from revisiting your establishment. Hopefully you can learn from this mistake and improve. Until then, I won't be revisiting anytime soon. This is actually the 2nd time I've been in a situation when the service wasn't exceptional.