Best Buy — Local services in Montgomery

Called "Best buy"(it somewhere else cause they have no clue what they are doing.) while i was in route to the store. After getting off of the phone with Samsung about my phone issue they said u needed to go to this horrible place and have my phone reflashed. I called a head to see if the Samsung tech was there and the lady on the phone told me she was and would be there till 7 pm I get to the store only to find that the tech has not been the in 2 months....TWO WHOLE MONTHS. I asked why was I told when a talk to a rep at the store that she was there. The CSM cam up and said that they were routing all call to a "hub" store in Huntsville, over 2hrs away from the store I was at. I said can't be so I called the number back with the CSM AND A TECH right in front of me. First thing that was said us thank you for calling your MONTGOMERY best buy. Home of the Geek squad. I pressed the number for customer service and the phones in the store never rang.... but my cell was ringing. Then someone picked up I asked where where they located she said she was at the store. I said where? She said she was it the customer support desk. I was standing right there looking at to people and neither on had a phone in there hand. Told them that they could not be. I standing in the store looking at the CSM and I don't see you. So that's when she said oh, well sir I am in Huntsville and they route that stores call though here. I said okay so tell me I talked to you and u told me that the Samsung rep was at this store and her name is Debbie, right? She said yes that sounds right. Then I asked where is debbie. She then said that Debbie was at the Samsung Kiosk....

I said funny their is no Samsung kiosk in this store, and according to the CSM she has not been here for two months... if you can't see her an your not here how can you tell customers she is and she has not been? She said oh well our records do not show that she is not there. By this time I am ticked and I demanded to speak to a manager. Some one else came to the phone, asked her the sam thing, and her response was well sir our records here do not show she is not in the store nor that she has not been for two months, we don't really communication with store there. They send us updates when they feel like it. WHAT KIND OF BULL...... OKAY LADY LOOK I DROVE UP HER TO GET MY PHONE FIXED AND RE FLASHED WHAT ARE U GOING TO DO TO RESOLVE THIS....? Sir I am in Huntsville and If u would like u can bring it up here, or call Samsung that is the only two options. I told her I was not driving two hours to take my phone to a best buy, and that I called Samsung already and they told me to come HERE. Her response was well sorry sir I can't do anything about that because you are not willing to bring to Huntsville, so .... then she hung the phone up....

BEST BUY I RECOMMEND A NAME CHANGE TO INCOMPETENT PEOPLE WHO DON'T KNOW WHAT THEY ARE DOING ALL THE WAY UP TO CORPORATE AND NOT A CUSTOMER CENTRIC STORE WITH IDIOTS ALL THE WAY TO THE TOP... Try that name and see how...

Do yourself a favor and don’t expect any help from this store. I’ve always appreciated Best Buy surviving the plunge of brick and mortar stores and attributed it to the fact that they still provide a good service needed in this world. Well - not at this store.

I bought a 65” tv from Best Buy as part of their Black Friday deals. I missed work for their large delivery window that it might show up. It showed up on time and was delivered by the Geek Squad at the Montgomery Best Buy. They were friendly enough but when I went to open the box, I discovered it was already open. Worse - the tv was dusty, rusted, and damaged. An online shoppers worst nightmare. I went in the app to return the tv and it directed me to bring it to my local store. I packed up the large tv in my small suv and took it to the store.

Once there, they offered no help to get the tv out of the car. Additionally, when I mentioned I was returning it - they called the manager over. He indicated it was a “blue card”, picked up the “blue card” and handed it to me. The blue card was a phone number to their corporate office. He said I had to call it to do anything. I questioned him and told him the app said to bring it in, but he lazily shrugged his shoulders and said I had to call.

I was on hold with Best Buy in a Best Buy store for 15 minutes. When I got through, they took me through the spin cycle of trying to get me to schedule a pickup at my house. I explained that I was already in the Best Buy store and could not miss another day of work. They offered that the Best Buy I was in should accept my return, in which I told the operator they wouldn’t. I got the operator to offer to talk to the people at the store and explain. They all deflected me to the manager who spent his time knowingly running away from me as he knew who I was on the phone with. After attempting to get the manager for several minutes, the operator put me on hold again to review their policies. After 30 minutes on the phone with a satellite Best Buy employee IN A BEST BUY. I was offered no help.

I ended up scheduling a pickup of my broken TV 2 weeks from now since they refused to take the return there. I will miss another day of work, and I won’t get my refund for another 10 days after they pick it up.

I understand that there’s likely some sort of policy breakdown between purchasing online and local stores, but the point of a brick and mortar store in 2024 is to offer shoppers the support they need to have confidence in purchasing from the company. I have no confidence in purchasing things further from Best Buy - especially this store - and will be telling everyone I...

My puppy chewed on my remote and I needed a new one. I bought my 65" LG OLED TV from this Best Buy 12 months ago. I had it delivered and installed. I spent A LOT of $$$$$$. So I called the store at 6:30 and was told by the lady that they did indeed have my remote in stock and that it was around $29. So I drove 22 miles from my home in Prattville to get one. I arrived at 7PM. There were 3 registers open up front. I walked back to the TV department and could not find anyone to help me. Twice I flagged someone down and they were going up front to get me some help. Nobody ever showed up. Once an associate came out of the back walking through the store. I asked for help and he kept walking. I actually raised my voice 3 times with the final one being a yell. He never stopped. He was glued to his cell phone. I finally found someone to help Mr and was told they didn't carry the "Magic" LG remote in the store. He gave me a universal remote and said this should work. I took it up front and got in line. A young blonde guy finished checking out a man. He turned and walked away when I went to out my remote on the counter. HE WALKED AWAY!!! I had to wait another 10 minutes with 3 people behind me to get checked out. This is the worst customer service I have ever had at any retail store in my life. Oh, and while I was waiting in the TV department there was a lady in her 40's with her mother wanting to buy a TV. They never got any help either. They walked out the door just ahead of me when I left. They were going to Walmart. I was in retail for over 40 years and I know how important sales are to the success of a store. This Store Manager evidently has no control over his staff at all. The service was horrible. The sad part is there were quite a number of employees in the store, just none of them were concerned with helping customers. I've spent quite a bit of money over the years with Best Buy purchasing Tv's, sound systems, car audio, and kitchen appliances. I've spent my last dollar with them...