Geek Squad — Local services in Montgomery

I wish I could rate lower. I am in the middle of a laptop repair with Geek Squad. I was quoted $250 and about 1 1/2 week wait time for repair of my Lenovo screen. I waited about a week before a technician in an undisclosed facility with a number I cannot call back to reach out to me and tell me that my repair would be $432 plus the $84.95 I had already paid to send it off. My laptop cost me $989 on Amazon. He gave me the option to bring in the part myself if I could find it cheaper and that would be the total price, whatever I pay for the part. So, I ordered it on Ebay for about $130 and got to the store to send it off. I waited in a long line and when I finally made it to the front, this hippy long haired guy asked if I had an appointment. When I said no, he said he works on an appointment basis and the next appointment is at 6:40pm. It was 4:15pm. He couldn’t be serious, right? Why would someone make a customer wait two hours to drop off a part? When he saw that I was going to continue to wait, he said I have an appointment right after this lady, who he was currently with. I was the only one in line for Geek Squad so I told him I would wait until after he finished because his appointment may not come. When he finished with the lady, he did not return to the front, instead he went to the back. A delivery person and another associate went in the back multiple times to see what was the hold up and they left shaking their heads saying a manager would be out to assist me. I thanked them and they left. Finally, after waiting another 25, I decided to check myself. Yes, I went to the back and asked the hippy directly to drop off my screen part with him. Outraged, he said that I had to leave the back. I left. He stated again, he works on an appointment basis. Outraged myself, I asked how long does it take to drop off a part. 10 to 15 minutes he said. Is that too much to ask? I asked. “What?” he said looking confused. 10 to 15 minutes of your time! He kept saying he works on an appointment basis. I said “Oh my fu#^*$%” gosh, and I walked out the store, nothing accomplished. A manager stopped me and asked how he could help. Gratefully, I explained what I was trying to do, and he took the part and my information and said he would handle it. That was very nice of him and I appreciated that but it’s been 2 more weeks now and there has been no status update on my laptop. I have called and went back up to the store several times. I wish I had taken it anywhere else. Never… ever… again. I really mean it. I will never do business with Geek...

Computer was fixed but I was bamboozled to purchase the most expensive option in order to get my computer serviced. Was told it’ll include this and that but when the time came for a certain part of my computer to be fixed, all of a sudden, it “never was included”. I was highly upset when learning that I was tricked by the agent. Furthermore, after receiving my item, I used it once a couple days later for school work and noticed that my computer was charging on and off by itself. I thought maybe it was the socket I was using at that time. However, a few days passed and I used my computer again but at a different location and the same thing happened again. I discovered that after receiving my computer and charger back from Geek Squad, my charger now has a shortage within it. Tried contacting them on the phone since I’m out of town to see if I may receive a free replacement due to this and nobody answered. Then I was told by a rude national operator that I’ll need to come in person to speak to them in order to handle the situation before too much time passes by but I am out of town for awhile for work. Overall, I’m happy that my computer got fixed but highly upset with the customer service from both the national operator and the person who checked my computer in, and the fact that after I received my items back from Geek Squad my computer charger all of a sudden has a shortage. If I would’ve known this would happen, I would’ve kept my charger to myself.

Side Note: After receiving my computer back from Geek Squad, it doesn’t even recognized me as the administrator anymore and it limits my control of the computer’s settings.

Update: Geek Squad manager wasn’t no help. He admitted that the agent who checked me in wasn’t specialized in helping me checking in my computer and he actually only works as a technician. Admitted that I was, in fact, incorrectly informed by the agent and after he found out who it was that checked me in, he wasn’t surprised. He failed to give me a full resolution and only left me with the impression that Geek Squad supports misleading their customers for more profits and to give a lack of efficient customer service is “ok”. I won’t ever...

Appointment with Geek Squad today at Best Buy Montgomery 12:40 pm was a totally complete waste of my time. I was treated like an uneducated stupid child!!! I was told in the first 10 seconds of the appointment that there was nothing wrong with my iPhone. That it was getting hot bc I was using it. She did not listen as I explained the problem: phone gets extremely hot and sucks up the battery while in my vehicle. All she did was run some diagnostics to say it’s fine, all fine. Then (and this was the ultimate disrespectful question) “ Do you have the heater on your vehicle????? So she wants to know if I turn on my heater and then stick my phone under it to get it burning hot!!! Will never return but will spread my experience to everyone...