Michaels — Local services in Montgomery

Thank you for answering your phone. I had called sometime in the early afternoon about a return on a “clearance” item. I found an item under clearance but I was runged up full price. Something that was suppose to be 8$ was about 15$($19 without the 30%coupon) I’ve shopped at Michael’s Ive only made 1 return for my science project when I didn’t need the styrofoam pieces.

Thank you for giving me a solution to my issue to try running the receipt first to see if it runs. I ended up calling the original Michael’s at Prattville to see if they’ll do this solution so I wouldn’t have to drive all the way to Montgomery since you guys were willing to help with my return. While as Prattville Michael’s wouldn’t even try to help me other than telling me “your coupon shouldn’t have worked on a clearance item”… while looking at the receipt that shows the item being FULLY charged price, with the coupon code used right under it 🤦🏻‍♀️

I was debating to call you guys to let y’all know. But if you see this, it means the issue has been resolved at the original store. Thank you Ladies. Sorry for making you repeat yourself, the phone just mumbles your voices it gets...

They had the item in stock what I went there for. I needed addition help but, not one could really help me, they tried in a small way but they just did not know and they was cold, maybe it's a color thing with some Alabama white people. Two of the workers, one in the sewing dept, African American Mid to Older Age Lady wasn't so customer service oriented, she was a bit rude. I didn't take so we'll to it and held my tongue, cause Jesus Knows.....she took me to a different section, she got another lady to try to help, I think she was talking about me first, then she came with the other lady.....I even heard two white employees, one a manager or supervisor talking about how another worker got reprimanded.....I didn't get good vibes in this store.....it appears as if they have alot of drama going on among employees in this store and it spills out to the...

I went two different days. The first day I found 80% of what I needed! Fantastic. Their servers were down however & I was told my products would go on hold & to leave my name & they'll hold it for 24 hrs. I wasn't upset, it's not their faults & the redhead cashier was super nice. I return the next day & a completely different vibe! Different female cashier & a male standing over her shoulder who talked their whole shift seems like. I asked about the things on hold & he non chalantly says over there. The cashier dropped one of my balls of string & said nothing until the lady behind her pointed it out. She then forgets to bag up my ribbon! I can understand if it was something small you overlook but this was three 10yd glittery silver rolls of ribbon that can be seen 20ft away! Super rude & non chalant. It was also quite...