James Free Jewelers — Local services in Montgomery

I have been coming to James Free for close to 10 years now. My experiences had been always been great with various staff members, except for one minor incident with certain individual who I shall not name. Since meeting Shannon, my experiences have been top notch and absolutely phenomenal. I was a little upset about that previously mentioned individual but had gift certificates so I returned on a different day - the day I met Shannon. Shannon thanked me for coming back after I told her about my previous encounter and she has more than made up for that minor negative experience. Shannon always goes out of her way to work with me, within my budget, to meet my requests without pressuring me to spend more. I upgraded my center stone from a square shaped quad setting to a beautiful cushion cut diamond. Shannon was patient and informative while trying multiple stones to ensure I loved what I picked and got the most for my money. My ring is absolutely stunning thanks to Shannon. I get compliments all the time. Shannon also helped me with getting an appraisal so that my ring was properly covered on insurance. I have purchased multiple pieces from Shannon since and I always leave excited and smiling. Whether it’s a simple $100 pair of hoop earrings, a custom piece or an expensive center stone, Shannon has always gone out of her way to make sure I am well taken care of! Not just me but also friends and family after I recommended to her. I know they are in good hands when I refer them to Shannon and she has never disappointed any of us. I cannot thank Shannon enough for all of her help through the years and look forward to many...

We purchased a watch at James Free Jewelers in Cincinnati, OH five years ago. After less than 5 years, the watch stopped working and we took it to James Free last year. We were informed that they needed $1150 to fix the watch. Later, they informed us that they would do the job for $1050 which was pricey compared to the money we initially paid for the watch. We were also not told that the watch needs maintenance every 2 years.

We talked to the store manager to see if she would be able to help us work out a more reasonable price. After several phone calls, she informed us that she would be unable to help us and informed us that we could speak with the owner of the company. The owner was very rude and left an impolite message on my phone answering machine that I would not be permitted to go to the store in Montgomery any longer. He informed us that if we would like to fix the watch, we would have to pay the unreasonable price as he would be the only one able to repair the watch. He did not want to mention the names of other jewelers in Cincinnati that would also be able to take care of the repair when I asked him about this.

We did some additional searching online and found other jewelers. We took the watch to Richter and Phillips in downtown Cincinnati. The service there was much better than James Free and they were able to repair the watch for half of the price of James Free. The quality of the repair was excellent.

James Free was unprofessional and overly expensive. The owner owes me an apology. We will not return to James Free to do...

Yes this place is swanky, its in Montgomery, so really you know what you're getting into.

They say they have great prices.. but they're really comparable with most other places. They will take care of you here though. I'm always offered a drink or cookies when I walk in. And not just water, or coffee, or pop-although those are available- but wine or beer, or the last trip, spiced cider. Yum! And my rings always get cleaned while I'm walking around.

Yeah if you show up in jeans, you get a once over, and you get hovered around a bit, but its not bad. They just want to be there to jump in on questions or recomendaions. They won't show you the cheaper counter though, it's tucked in the corner by the front door, and has some really nice pearls in it! Some of the jewlry in this place just looks gawdy, but hey people like what they like.

They also do custom orders here. I was looking for a wedding band to match my non traditionaly shaped engagement ring, and they said they could do it, however, they were definitely the most expensive for simple white gold. Although of all the places that we went on the dreaded "wedding band hunt", they took the time to examine my ring, and take notes, and really ask my input. She even checked out the diamonds under their little microscope. No where else really checked on that.

So yes they are pricey, it's nice jewelry. You're going to get good quality, decent service, and something really...