Woodhouse Spa - Cincinnati — Local services in Montgomery

I just booked services for my Mother's Day Spa package, a gift from my boys. I was really disappointed with all of the services I received. The massage was okay, but nothing top notch which I was really looking forward to and expect from a place that gives off an impression to be a higher quality spa and for the prices of their services. My manicure and pedicure experience was not what I was expecting and I did not get what the description was for those two services. I also thought this would be a great way to celebrate my 12th wedding anniversary with my husband, so I made a swedish massage apt. for him as well to do a couples massage and after the massage, he was not impressed with his massage either. This is frustrating since we splurged more than normal thinking we would get higher quality services, but didn't. My experience ended very frustrating as well. When I arrived for my apt. I asked the gal who checked my husband and I in if I could get a gel manicure and pedicure instead and if there would be an extra cost and if so, how much. The gal said there was no problem for me to get the gel instead and said "we will take care of it." Then while the nail tech was taking my current polish off I asked her if she was told that I had asked for a gel mani & pedi and she said, "no they didn't tell me, but no problem." After my main & pedi was done I went to check out and the gal (different from the one that checked me in) gave me a really high total balance due. I showed her my gift certificate for my package and the balance was still way too high. So, I had to ask her to explain to me each of the charges (which was very embarrassing to do in front of other customers). After 15 minutes of talking to this gal and trying to figure out why my balance was so high, it turned out that because I changed my package to a gel mani & pedi; those services were no longer included in my package, so I had to pay for them separately and was told I was unable to use my gift certificate. I was in shock and confused and very frustrated for many reasons. The first gal should have explained the way the package worked if I changed to the gel mani & pedi. She also should have told me the price difference, especially since I had asked her. Second, come to find out afterwards from the gal up front checking me out, the nail tech had come up front while doing my nails asking what the up charge was so she could tell me. Well, she never told me that there would be an upcharge and or how much it was. I felt very deceived and couldn't believe that I was expected to pay this extra $350 because their employees didn't communicate the information to me. I explained that if I knew ahead of time that my services would be billed separate and the expense of the gel "upgrade" I would NOT have done the gel mani & pedi.The front desk manager who I was talking with said, "well you did receive your services already" implying I should still pay this outrageous amount. I had to explain how I felt very deceived and frustrated with all of that miscommunication with their employees and finally she said she would accept my certificate for the services. When I got home I took a better look at my nails and they were not done well. I made the apt. specifically to get my nails done before our trip, so this was just another disappointment. This was my second or 3rd time visiting The Woodhouse for these services and my first massage was okay (I actually had the same masseuse) but with this last experience, I don't think I would pay the extra money for the less than average services and to avoid any kind of hassle and...

I went into the woodhouse day spa in Montgomery, early top of the week to buy a few gift cards for faculty members of my school. I was greeted upon entry, since I wasn’t there to get a service I asked if it’s ok to look around for gifts, the young woman said sure. The place was nice inside had really good gift options.

The spa was pretty busy and there were a lot of boxes in the way, which made it hard to navigate around with people checking out, one of the ladies stood in front of a fire place located inside the main area on her cell phone. I wanted to ask about the massage machine but I was hesitant because she was not aware I was near her or even try and engage as I am the customer. I moved toward the robes which I thought could be a cool gift but it being summer I thought it’s pretty hot.

I continue to look, as I’m looking I walked to the counter and asked about the gift cards and packages. The girl at the at the counter was very helpful, there were a lot of options and she gave me some ideas. I stepped to the side to read the pamphlet.

During this time I was debating on gift cards only or with a gift, I over hear the women who was at the fireplace talking about how “she was tired today and had to get all of her kids ready for school the children father’s isn’t any help and one is a deadbeat in jail. She has to leave early and can not stay a minute later. The other woman said yeah I was late today I don’t care, things will get done. The woman said girl I don’t know how you close, I told them I’m not closing or working weekends, I got babies and just had one, the other girls can do nights and weekends. “

I immediately was taken aback, it was extremely unprofessional it was bold to speak about during any work hour. Not caring about how this may come off to customer’s it was like she didn’t care, I was turned completely off at this point, I did not want any of my coworkers to experience this. As a newly assistant principal professionalism means so much, awareness means so much. I looked for name tags but none of the women were wearing any. Which was very tasteless in a spa atmosphere.

I waited for the young lady who helped with the information on the gift cards. I asked her if there was a manager around and she said the director isn’t here. I was looking to spend $800 in gift cards but after witnessing how you guys run your customer service team, I did not want any parts. There definitely needs to be some training on professionalism, attention to detail and overall appearance this is a luxury spa please teach and train your staff on great customer service, it would be a good idea to have name tags and your staff not look like they just rolled out of bed to come to work, this isn’t a good reflection as they are the first people customers interact with. They set the tone and I immediately did not want to spend my money here at least at this location. Hope you guys do better next...

Intrigue and atmosphere are the words that comes to mind when I recall my experience at the Woodhouse Day Spa. I think of the progression of my experience. First, it was seeing it from the outside and wondering is it really as good as I hear? Can a company really deliver on all the promises that have been rumored they keep? Then, I got a gift certificate and thought what a great opportunity to put my wonder to rest. The intrigue continued as I pulled into the parking garage, got on the elevator, and walked into the spa. The Woodhouse's reputation had already created anticipation, and from the moment I walked through their doors, there was no disappointment. I was there for a manicure, but I was greeted as if I was there for a full day treatment. Everything was first class. There was not a detail unaddressed from the staff to the decor. Everything contributed to a sense of calm. I was brought tea as I sat in their peaceful waiting area and the anticipation built more. The young lady who did my manicure was pleasant, conversational, very helpful in helping me with every aspect of my manicure as well as helping me pick out which massage to give to my friend, who had never had one before. The true testimony for the Woodhouse occurred in the waiting area as I sat sipping tea waiting for my manicure to dry. A mother and daughter came in after having a facial and massage done. They were the picture of relaxation mixed with someone who had jumped into a puddle of happy giddiness. They couldn't stop talking about their experience and how they felt and how they wanted to come back. It made me want to come back. So, the verdict is in; yes, the rumors are true. The anticipation will not disappoint, but rather leave you taken care of and wanting more at the same time. I challenge anyone to go for yourself if you've ever wondered; you'll leave happy that you did and wondering when can...