Audible Elegance — Local services in Montgomery

I am in the market for a new integrated amp in the $3500 or below range. I selected two dealers that carry very good stuff and began the audition process.

The Good: First of all, they carry some good stuff. Totem, Naim, Rega, Martin Logan, Rogue Audio and more. Secondly, they are nice guys, and generally helpful.

The bad: I was told both in person and in an email that I could home audition the Rogue Audio Sphinx ($1495) by having a credit card on file and that no charges would be incurred unless I purchased the unit. I did not ask for this, it was offered to me. I would be able to audition the until from Saturday to Monday. I went down Saturday and arrived about 1:30 pm. When I came in a gentleman (maybe the owner) said I was expected and started to unhook the unit and said that I would need to purchase the unit and they would credit me back when I returned it. That was NOT what I was told. I keep very little on my bank card ($500 or less) to minimize any issues of card theft, it's happened twice and even though I got all my money back, it's a pain. So I started keeping most of our money in a couple of savings accounts and transfer when I have a pending purchase or bills. One account is at the issuer of the bank card, but it was 1:30 pm on a Saturday and I don't know the area well, most branches are closed by noon and frankly I was pissed. I could probably have electronic transferred, but honestly, I feel that since I was told something else, I would not even try. I'm not upset that they feel a purchase/return is better for them, that would have been fine if I had known. I am upset that I was told something completely different, and wasted my time (and gas) to come down and be told the complete opposite.

It's a shame, I would have loved to hear the Sphinx on my system, but I will NOT deal with anyplace that says one thing and does another.

Advice: get your stuff straight before the customer makes a trip to your store. If you would like to see the email detailing what I was told, I can send it to...

Wanted to share an excellent experience with Audible Elegance during a recent visit to Cincinatti area. Had previously resided there 25 years ago & remember purchasing stereo items at this shop and was pleased. I was visiting a former colleague and decided to check out the shop again. PLeasant surprised to find “Lou: the owner was still there, been around 40+ years. How nice to have stability in this industry. . Was looking for a specific set of Magnapan speakers and to my surprise they had a used pair. Upon making contact had an excellent experience with with Lou and their entire team. They allowed me plenty of time to trial the speakers with no pressure before making my decision. They were perfect, and the price was reasonable. I did not leave before snagging a turntable, 5 channel surround amp, the Maggie’s, and a powered subwoofer. Overall great experience. And “Lou” is an extremely experienced, honest, tell it straight guy. I appreciate this, especially with stereo hype that others like to pedal. His experience and knowledge were very helpful. As an old audiophile (70) who grew up ion the broadcast field and been around tube equipment since I was 14, he knows what he’s talking about. There are few people I can still learn from when it comes to stereo equipment, and Lou is one of them. Give them a try, you will be pleasantly surprised and steered properly in your interests. With over 5000 reviews on EBay and 100% positive, that tells the story. Happy customer, fair, expert advice over the years. If you know nothing, a little bit, or consider yourself an expert on stereo/electronics, I would not go anywhere else in the Cincinatti area for my Hi...

My experience with Audible Elegance, led by the remarkable Lou and his exceptional team, was truly outstanding. From the moment I reached out with questions about a speaker, their service was exemplary.

What impressed me the most was their quick response time and the patience they exhibited in addressing all of my inquiries. Despite my numerous questions, I never once felt like I was imposing on them. Their dedication to providing thorough and helpful responses made the entire process effortless and enjoyable.

Lou and his team at Audible Elegance clearly operate as a cohesive unit, demonstrating professionalism and expertise at every turn. It was evident that they take pride in their work and genuinely care about ensuring customer satisfaction.

Working with Audible Elegance was a pleasure from start to finish, and I wholeheartedly recommend them to anyone in need of quality audio products paired with exceptional service. Lou and his team have earned my trust and gratitude, and I look forward to future...