Rigels Appliance Store — Local services in Moorhead

*Edit to respond to owner reply: My biggest concern is the lack of customer service. And the lack of acknowledgement in regards to the poor customer service shows the true colors of the business (as shown by your response to my review and other reviews). It's irrelevant where the machine was purchased. That shouldn't change how you treat a person. That is all on you and your employees. Your partnership with Whirlpool is completely irrelevant to the lack of respect to us and our time. And, your response back, just further shows that it stems from the top. When we called to ask about our appointment a friendly, knowledgeable, response would have gone a long way. Even a phone call when the appointment was originally booked would have gone a long way. Because one way or another, you're receiving notifications of appointments being made. There is no way you wouldn't be. If you no longer want the partnership, you should focus on discontinuing it until you're better staffed. The "I don't care" attitude and blame-game on the manufacturer looks poor. Just be better and treat people better.

Rigels is supposed to be a partner with whirlpool and a certified technician to fix any appliance issues. Our washer is not working. It went down on Sunday. We went through the steps to get in contact with the manufacturer to setup an appointment with their preferred maintenance company. In this case, Rigels. The appointment was set on Monday morning for this morning between 9 and 10am. Unfortunately, no one showed up. We reached out to them and was informed that it was because we purchased the item from someplace else. When we explained that the manufacturer set up the appointment they responded back with an "I don't care". They then continued on blaming the manufacturer. Because they (Rigels) "rejected" the appointment.

You are supposed to be a trusted partner with Whirpool. Even if you need to reject an appointment, reschedule an appointment, whatever the situation is, you should still provide good customer service. You're attitude towards us and towards the manufacturer is awful. You've opted to be a partner with them. You have the option to block off dates if you're unavailable. However, your company has not completed the proper steps to eliminate that from happening. If you have to "reject" an appointment, you should take the minute to contact the customer. To provide that extra step in customer service. Your lack of caring, service, and overall politeness will keep us from ever considering your business for our future...

I purchased a set of kitchen appliances: fridge, etc from Rigels. I took delivery in Oct 2024. The refrigerator broke down beginning May 10th and was fully non-functional by May 14th. I reported the incident right away on May 13th. I heard nothing so called back a day later for an update and was told they were waiting for parts and when they arrived they would call me to schedule a service tech. I asked several times how you could order parts when no one had even looked at the fridge to determine what was needed. I waited until the following week and still no parts or call back so I reached out to the sales rep on Tues. Told him his service dept did not impress me as they never call back/follow up. He said he would get a status and call me back. Then someone called to schedule the next tech - the following Thurs which was over a week away. The sales rep then calls back and says ‘great you are on the schedule’. I said really? Not so great that it takes 3 weeks to get someone to even come look at the fridge. As it turns out, almost 3 weeks later, the parts ordered were not needed. So now I am told the actual part will need to be ordered and I must wait again. And as usual no one will call me with an ETA but I can call them. (I have also heard that since we live at the lake (40 min away) we can only get serviced on certain days.)Sent a letter to Bob M, one of the owners, and again no call back but miraculously my part came in so service called me to schedule tech. So now we are at week 4. Next tech comes out spends time looking/soddering/fixing looking at gauges. He packed up and told me he was 90% sure it was fixed. I was like WHAT? 90%? By Sat morning the temp was dropping in both fridge and freezer were out. 6/10 I called to see what status was. Again didn't call so I called back 6/11 and asked for loaner. I also told them to take my fridge back to store and fix it. 1st told me no room on the truck and when I said plenty of room they said they would not do that. So now full 5 weeks with no running fridge and I told still am waiting on parts and then they can schedule another tech. Lets see what week 6 brings. Update: near end of week 6 and still not fixed. They left me a voicemail to say they plan to be here next Wed (week 7). Maybe 90% fixed again? It seems to be working. Been 30 hours and still cold. I Will wait until tomorrow to load it. So almost 7 weeks to...

We have a new build and have had a couple of issues with Rigels. About 9 months after moving in, they came to replace the freezer door that was damaged prior to closing. When Rigels replaced the freezer door, they did not put the weather stripping on the door, leaving the freezer leaking air all weekend, causing the obvious issue of frosting everything up and a thick layer of ice on everything in freezer, as well as the freezer itself. We had to clean it all up and defrost, etc after they came back to add the weather strip days later, without so much as an apology from Rigels. In addition, we had the dishwasher leaking for months onto the floor without our knowledge. We reported water damage to our builder for the 1 year warranty repair. The builder in turn called Rigels to repair the dishwasher. Rigels did the repair, but they did not have the new insulation requested/needed, and never did provide it, which was supposed to be part of the repair. Rigels then billed us for the service call, repair and parts, even though we didn't call them for service at any time, and the builder told them they were handling the repair coordination and bill. We called Rigels upon receipt of the bill. The first person we spoke to was extremly rude, and transferred me to a service manager, who said they would make the update having the bill to go to the builder per the notes in their system, and we could throw away the bill. A few weeks later, we received a billing statement and called again, directly asking for the service manager this time. They were VERY rude and told us it was our problem. I explained we did not call them for service and therefore the bill should not be coming to us, but to the builder per the builder's service request, and the person I was speaking to said they can come take the parts back if i would like. I stated I would like them to do that asap, and he laughed at me and again said that this was my problem, among other extremely rude comments. I called the builder who appologized for Rigels, and is of course taking care of the bill with Rigels. Terrible customer service, business model, and experience each time we have had to deal with them. I would not recommend them to anyone and will certainly never give them my...