702 Communications — Local services in Moorhead

It is completely unacceptable for an internet provider to be out of service for multiple days without a legitimate explaination. I need internet for work and school. I didn't store 20G of data to hot spot for when my provider isn't communicating how and if they are fixing issues due to outages. It's already dissatisfying having only a 3mb package is available where I currently live. We've called IT multiple times and come across a lock on them not having access to help us with our issue. Isn't IT there to troubleshoot and help customers? Why wouldn't they have limited access to IT related problems? These question make me wonder is they micromanage, don't trust the people they employ, and there's dishonesty in the company. The locks are inhibiting IT for being capable to finish their job and come to a solution. This isn't even the first time I've come home from work and/or classes to no internet. I pay for the service of low quality and low speed wifi yet I wonder if I'll even be able to access it half the time. The only reason it's two star is for the IT department. They are very corgile, polite, and helpful (when they have access). I do not recommend this company to anyone though, at least until they do something about their approval ratings. My phone is faster than the wifi, when it works too for...

I really don't understand the bad reviews. They are, by far, the best internet company I've ever used. Their internet speed is crazy good and they installed it for free.

I recently started having random strange issues with my internet, so I called a couple of times to work out what was going on. They were incredibly knowledgeable and walked me through the process for several solutions. When the issues continued, they offered me a new modem.

When they found out I currently have no vehicle to pick up the new modem, they had no problem finding a solution for that, too. They said they'd try to have a tech come out and swap it for me. No joke, roughly an hour later there is a knock on my door. It was really confusing, but when I looked out the peephole, it was Mike, their technician. He is a sweet gentleman and he was also who initially set my internet up. He did all the technical parts of switching to the new modem and I was up and running in less than 10 minutes. I was astonished that someone came THAT DAY and only an hour after my call!

702 consistently goes above and beyond. Their more than fair prices and internet speeds are noticeably better than the competition. You barely wait on hold if you call. They are polite and incredibly...

The after hour customer service does not understand anything. They didn't know that 702 is Dish. We have complete signal loss on a beautiful day on both receivers. Was told it could take 24 hours for a return phone call.

Since the owner responded, but does not allow me to respond to his post. I had NO ISSUE with your employee. It is your pathetic answering service that does not know ANYTHING about the services you provide. Jeffrey was shocked to hear that you are a third party provider to DISH NETWORK, did not understand what a 611 was or what it meant when I said there were no transponders and that the hut needed to be checked. I was correct as there was no power. A neighbor also called and was treated less than satisfactory also. If you wish to contact me, instead of making a post that I cannot respond to I would appreciate it. Your answering service is obtuse and uneducated as was your response because you did not address the fact that I posted that the ANSWERING SERVICE HAS NO CLUE WHAT SERVICES YOU PROVIDE or any clue as to what they are even...