Verizon — Local services in Morristown

I have been in customer service for over 15 years and boy oh boy, I experienced a true gem tonight. First of all: If you call the store, you WILL NOT talk to the store. Verizon apparently has an asinine system that directs all calls to a regional call center. First strike.

Brief backstory: I was hit by a text-and-driver last year and I'm still unable to drive myself places.

I attempted to call the store to tell them that my Uber had been delayed to the point that I wouldn't arrive to the store until about 1-5 minutes before closing time (7pm) and being in customer service as long as I have, I hate to ask people to stay open even a second past closing time.

At this point my call connects to one of the most condescending people I've ever spoken to, and I wish I got her name. I explained my situation and told her it's a bad practice not to allow calls to individual merchants for reasons exactly like this.

Her response FLOORED me. "Sir, all calls are routed to a regional call center. Our employees do not stay a second late, they have been there all day and want to leave as much as you want to leave your job on time."

Why are you talking down to me!? I JUST SAID I CAN'T WORK. And for the record, when I ran my own store years ago, I would routinely stay open 5-30 minutes late on a case by case basis because shocker! I signed up for customer service and I know that THIS IS EXACTLY WHAT GOOD CUSTOMER SERVICE ENTAILS!!!

Icing on the cake, I arrived at the store at 6:58 to locked doors and nobody in sight in store.

6:58pm according to my VERIZON PHONE.

I might change carriers over this. Absolutely unbelievable. I...

I was at the Verizon store in Morristown, NJ Tuesday, July 27th to pick up my brand new Galaxy S215G. They had an amazing trade in promotion going on where you trade in your old phone and get $800 off your new phone. Therfore, I traded in my Galaxy S9 and got a brand new Galaxy S21 for FREE! The guy who helped me was Adriene and he was the most professional, helpful, kindest, patient person I have ever encountered at a Verizon store. He helped me in every and any way possible! Anytime I have a question or anything to do with my phone, if I don't call Verizon I go to the Morristown store and ask to speak with Adriene since he always takes care of my questions I have. I have been with Verizon for 3 years going on four and I would never leave Verizon. I have even convinced my 3ntore family to transfer to Verizon. I absolutely love them! There has never been a time where a Verizon employee could not help me or help me fix a problem I had. Verizon is the best cell phone carrier ai have ever had, and there isn't enough stars or compliments I could give them because that many don't exist! However, if you do not gave Verizon, I would suggest you switch cell phone service as soon as you possibly can! They are the absolute best in the entire...

I recently visited this location to purchase a charger only. I told the young man who assisted me that I only wanted a charger, nothing else. No high pressure sales pitch for a new phone. JUST A CHARGER. He said not a problem. In order to purchase just a charger, you have to give your cell phone number, driver's license and PIN for your account. I asked why he needed this information. Again, I only wanted to purchase a charger...no phone. He told me this was their policy. Of course after pulling up my account, here comes the sales pitch that my phone is getting older, I should think about replacing it sooner rather than later, it's going to start giving me problems. Again... I JUST WANTED TO PURCHASE A CHARGER....NOTHING ELSE. After the fourth time telling the associate this, I said I was done trying to purchase a charger and I got up to leave only to find the front door locked and it had to be unlocked for me to exit.

I purchased a new charger on Amazon. They didn't question me or try to sell me a new phone. Parenthetically, it took me TWO YEARS to pay off this phone. I'm not in a position to take on another 24 payments.

Terrible experience, like visiting a...