Elder's Ace Hardware-Mount Pleasant — Local services in Mount Pleasant

It's okay for the most part.

The last time I shopped there, an employee near the counter wouldn’t let me past it if I didn’t hand over my backpack. I understand: They want to discourage shoplifting.

But do they understand? I had money and valuable items in the backpack. Mistrust is a two-way street.

They said that I could tell a clerk what I wanted and he would get it for me but that I had to wait at the counter. The clerk brought me my items and I paid for them, though I thought that way of doing business was offensive. After thinking about it a few more minutes, I rode my bike back to the store to return the items. At the time, I didn’t have the presence of mind to explain what I explain here.

That was some years ago and they may have changed their policy. Granted, it's not unique to them. A store that wants to maintain such a policy would do better to provide secure lockers for backpacks and such that...

Very pleased with the customer service given to me by Bob at the garden center . Has been searching for this particular brand and variety of flower for awhile. I did not ask but he was kind enough to offer to let me know when the items has arrived. He was very pleasant and accommodating. He deserves a raise.

Also her co-worker Therese is always nice and and friendly every time I go there. New to gardening so I asked a lot of questions. She is happy to give me some tips and recommendations.

Overall was very happy with the customer service given to me. Will continue to come to this location knowing the staff at garden center are...

Absolutely horrendous attitude from upper management. We used to buy 20ft from Royall but now elder will only sell 10s and a coupler. I don't need 10s and a coupler. The manager had a loser attitude saying Customers trust us because we're ace, they always come to us.

Excuse me, we've been customers for 30 years. This isn't how you build customer relationships or manage a brand.

You're new in town and dropping the ball. I'm sad to see the business I've trusted has been sold to a management team that doesn't value it's customers needs. You can't rest on the laurels you haven't earned...