Mattress Warehouse of Mount Pocono — Local services in Mount Pocono

Absolutely without a doubt one of the best if not the best experience pitching a item. DJ was fantastic !!! He took the time to explain everything about our purchase. As most of us do we do countless hours of research on items on the internet that we are about to purchase. So doing the research on the mattress we were instead in we walked in the door with information in hand thinking I knew everything I needed to know about the mattress. Well was I mistaken. DJ. Didn't try to talk us out of it but processed to explain the pros and cons. After trying a number of different mattress and with ever mattress we tried he did a fantastic job explaining it. He never once tried to talk us into anything. Instead of us walking away totally confused we actually understood everything about the difference mattress we tried. DJ had the patience of a saint. He well spoke and very well versed in the items he's selling. Never once did treat us like we were stupid and he was never disrespectful. We are older people and we tend to ask the same question over and over again so we can understand them in our ageing minds. So to sum it up we had a excellent experience Dealing with DJ we totally understood exactly what were were purchasing. DJ is not your typical salesman. He's in a class of his own with the care he talks with his customer. You know the Old saying? How do you known when a salesman is lying? Answer When his lips are moving. That's not how DJ does business. I am not one who in general does business with any kind of chain store I like mom and pop , the little guy stores. We I can only speak for this particular store in the Mattress Warehouse chain. DJ is the reason that this particular store in the chain makes you feel like your in a Mom and Pop store. So if you are considering buying a new mattress go to the store in Mt. Pocono and hunt down DJ and experience what we experienced and I'll bet your going to Walk out with a smile...

My wife and I went shopping for a mattress on Sunday. We expected to go to 4 stores and Mattress Warehouse, closest to us, was the first. When we entered we were greeted warmly by the store manager Andrew O'Neil. He listened carefully to what we said and stated that most people who wanted an extra firm mattress ended up getting a less firm one and asked if we would try his machine which analyses sleep needs. Although I was skeptical , it seemed like an excellent sales device, and told us we needed a medium to firm. We were shown one firm and one ultra firm mattress. Andrew very nicely accepted our choice of the ultra firm. He gave us a discount and explained thoroughly what we needed with no high pressure. Delivery was set for Tuesday and we were told we would get a call Monday night by 8PM about the delivery time. There was no call but when I checked my e-mail, there was a message at 7:59 that the delivery would be between 9:30 and 12:30and we were number 4. Today, at about 9:30 we received a call they were 10minues away and then the mattress was here. The two deliverers were very efficient and polite and moved our old mattress and box spring where we wanted them. In summary we could not have had a...

Jordon was excellent; he actually helped us shop & wasn’t just a typical pushy salesmen. He was relatable, our kids are around the same age and he was a nice guy in general. It’s nice working with a member of the community who doesn’t just breathe down your neck to make a sale. We really felt like he wanted us to be happy with our purchase. He ended up having some computer issues and we had a time constraint so he took the time to call us afterwards when his computer was functional and walk us through the last part of the sale over the phone which we didn’t mind. He made sure we knew he appreciated that but honestly it was no trouble for us and it’s not like a computer issue was his fault. All in all we’re really happy with our experience, the price point was a little higher than we were looking toward but we reached that mattress over a course of some effort and browsing and ultimately we stayed and saw the process through in a huge part due to...