Furniture World NW — Local services in Mount Vernon

When I walked into this place, I was taken back by the amount of furniture they had everywhere. I was excited to start shopping for our bedroom set. We have gone from store to store all throughout Bellingham and Ferndale, Online, different websites. We finally found what we were wanting at Furniture World. First we only purchased the headboard and a chest on 9/6, the next day I decided that I wanted the entire set. My husband called the store and spoke with Shawn, and he was told that if we paid for it by 9/10 that everything would arrive all together. I called on 9/9 and paid the for the remaining set. When we went to pickup the headboard and the chest. We were told that the rest ended up not arriving. Shawn acted like he had no idea and never told us that they would arrive at the same time, and advised that the rest of the set would arrive on 10/5.

10/5 - No call. No update. 10/6 - No call. No update. -I called the store to see if my items were in. The phone was answered with a "Hello?" instead of addressing the company I was calling. Still waiting to hear if our stuff arrived. Still waiting to hear back......

Update: Supposedly, they'll arrive on Monday...

My first shopping experience here was very pleasant. We purchased an accent piece and a coffee table. A month or so ago we decided to purchase a queen bed frame and dresser, it took about two weeks for these two items to be delivered to our house. The dresser was fully assembled and in tact, however the bed frame box was opened and missing all the hardware. We called the store to notify them of our missing hardware and they had to order it from the manufacturer. 10 days later I still haven’t heard anything so we give them a call, they said if the hardware wasn’t there by Monday they would take apart a bed from the floor and give us that hardware. Monday came and we received the hardware in a tapped up baggy. While assembling the bed frame we then realized we had a board missing as well. We decided to make do with what we had and not to purchase any more furniture...

We purchased a dining room set, fireplace and a couch from them in mid-December. Customer service during the sales process was amazing. When it came to the delivery of our items, that's when things didn't go so well. On delivery day they were supposed to drop off the fireplace set and the couch, but they forgot the fireplace, they went back and came back with the fireplace only to have the wrong size insert for the fireplace. This delayed getting our fireplace for another week or two. They were then supposed to deliver the dining table set along with the fireplace which they did do eventually. When they delivered the dining room set one of the chair legs was damaged so they said they would fix it shortly and we haven't heard from them since early January. I probably won't be buying items here in the future, it just wasn't a great...