Hobby Lobby — Local services in Mount Vernon

I am a fan of Hobby Lobby, have been for years and frequently buy from them in person and online. My recent visit to the Mount Vernon, WA store was overall quite enjoyable, mainly from the available selection of items, but more on that later.

There was ample parking including accessible spaces. We are still in midst of a pandemic and upon reaching the doors to enter, I noticed the entrance and exits clearly marked to help ensure social distancing as well as signs reminding everyone that masks are mandatory. At one point or another, I think we’ve all forgotten our new normal and needed the reminder of wearing a mask.

Entering the vestibule, I was in awe of the design layout of merchandise. The displays were simple but just enough to draw your interest for more to come.

The store is large, clean and overall stocked well. I was amazed at the vast amount of items. And the store includes an area dedicated to all things sewing and fabric related which was rather impressive even though I don’t sew.

The items are arranged by style/type which is found in most Hobby Lobby stores, making shopping for specific items easier.

Ample amount of cashier lanes and I had no waiting when I approached and was able to complete my purchase.

With everything being spectacular, you may wonder why I didn’t give five stars. The answer is surprising to me ...

I walked almost every inch of the store and some areas twice. I was in the store for around two hours. I saw many (I repeat ... MANY) employees while in the store; however, not one employee said hello, smiled or asked if they could assist me in any way. I actually approached an employee in the fabric area and was taken aback by how rude she was to me. Perhaps she was having a bad day. Not a great excuse to treat a customer poorly but an excuse nonetheless. But what about the other employees? Was everyone working having a bad day that they couldn’t at least acknowledge a customer. Not one hello?! Not one smile?! Disappointing. Very disappointing.

So for this enormous lack of customer service, I deducted two stars. And even though I absolutely loved everything else about the store, great selection of products at reasonable prices, the lack of at least a smile from one employee is disheartening. Will it keep me from ever returning, no. I will definitely return sometime but I do hope for a better customer service experience. I will definitely review my future visit(s) to...

Disappointed in the staff here. Each time I come here, it's gotten worse each time. Today I didn't purchase a bag for one of the first times. I spent over $100 (have spent quite a bit of money over the years). I spent enough for a couple people to carry. The cashier didn't help me load the items into my baskets I purchased. She stood and watched me. I've never had this happen before at a store. I apologized for this to the customer behind me in line. Then I said to the cashier I'm injured and if I could come back for another trip. She said I could jsut take the cart and bring it back to a curb. There was another employee behind me, doing I dont know what. Not sure why she couldn't help me. Not sure how much more money ill be...

My single most favorite store!!! I can literally spend hours here. Everytime I come I find something nice to add to my craft collection. They have an extensive list of items in every kind of craft you can imagine, plus home / patio decor and a selection of toys. I love their fabric section, so many beautiful prints, so little time. Coming here is like a treat for me. Very often they have great sales, I always find deals on rubber stamps, beads, sewing supplies and craft adhesives. This is the candy store for craft addicts. Don't fight it, just give in to the 1000+ of items available in store. Oh and the cherry on top is staffs there are always friendly and helpful and they have 40% off coupon for download...