T-Mobile Authorized Retailer — Local services in Mount Vernon

T-Mobile is an awful company. We had Sprint for many years before they were bought by T-Mobile. Lo and behold, my phone dies shortly after the acquisition so I go to this store to get a new phone. At the time they were running a promotion to get an Apple Watch SE for $99 with a new phone and if you added cellular to the watch it was $10 for the added line. Sounded like a good deal and my wife wanted an Apple Watch so we got it.

Now, here’s where it gets shady… 5 or 6 months go by and I login to my T-Mobile account to discover that we’d been getting billed for the watch as if it were full price ($399). I reached out to customer service that day who credited our account for the overpayment but did not take the installment plan off. Next month, same thing still getting billed for it and the added line went up to $15/month. Reached out again, assured it would be taken care of. At this point we’ve already paid the $99 for the watch but we’re still getting charged for it to this day and every time I reach out I get the same response. It will be taken care of, rest assured blah, blah, blah. To this day we’re still paying for the watch and $15/line when that is not at all what we agreed to.

I don’t know if someone at the store messed it up or if we got bait and switched, but the moral of the story is, if you want to get what you agreed to, go to Verizon or AT&T, that’s what I’m going to do. A year in and they still have not fixed the problem. Verily disappointed with T-Mobile which is a shame because we never had an issue...

Worst experience In my life just went there to start a phone plan I was there for hours with my family he said it was no more then 300 something to start the phone plan then it ended up being 700 bill was said to be no more then 192$ a month ended up getting my first due date after starting the phone plan due a week after starting my the plan the bill was 379$ during the visit, I told him to refund my money I did not want a phone plan anymore I’ve been there for three hours he said it’ll be $70 for each phone restock fee because he took the phones out of the boxs when he lied to us about everything had said before hand and had us there for hours he refused a refund with charging me 300$ for his mistake's so I was forced to keep the phone plan then he sold us the wrong case for a phone cost us more money we had to go in multiple times to talk to the manager the manager had to get a hold of corporate everything the guy said he lied everything he did was wrong A total of 3 hours on phone with T-Mobile 7 hours in the store and a week later the Manager finally fixed it the way it was supposed to be done and gave us 2 free phones for all are trouble. Do not go in unless the manager is there the sales reps have no idea what there doing Beyond incompetent Pretty sure their the ifs and they get a commission and that’s why they...

Getting tired of the deception. First with the WiFi I signed up for T-Mobile about 3 months ago,- I Was told with the Whole House Internet, we would get great service. I gave them my drivers license for my address. It was entered wrong. After calling T-Mobile, they said at my address I could not get good reception. Why didn’t the Store Manager check this out first. Switched back to Spectrum.

Second - I was also told that I could get U- Tube tv channels for about $50 a month. It actually costs $79.

Third- Phone service for 4 lines. I was told to bring my phone back in November to get a free phone, at first they said I only had to pay for taxes and the activation fee, then they came back and told me that I would have a $250 down payment due. After asking more questions, I switched to a cheaper phone where the down payment would be only $50. BUT then when I was getting ready for the final bill, they said the down payment would be close to $400.

GREAT DEALS on Free Phone. After about 2 hours of B. S. I walked out without making any changes. What a waist of 2 hours. So now they said come back in about 3 months to see if the EC (?) would go up, I have No believe that it will ever come up to what they expect.

Be CAUTIOUS and READ ALL the FINE PRINT. Going to look into switching back to Spectrum for...