Buddy's Home Furnishings — Local services in Murfreesboro

• RIP OFF WARNING *** Where do we begin? 😔 In november our washer stopped draining. So, I decided to look around for a new set. With two kids not having a washer is not a possibility. So, i walked into buddy's home furnishings and found what I thought was a decent deal. They offered us the set for $699.00 -- unlimited same as cash. With BOTH sales associates being witness to this. Here comes the first red flag-- they were 45 minutes late and sent one guy to unload them, as I watched him struggle to even get them in the house I joked with him about needing help and he said "no, Im used to not having enough people " .... Day THREE our dryer won't start. I call in and am told its probably the cord, they can't come out for two days. Second red flag. Guess what? They miss TWO service appointments. I had Patrick replace the cord for me. Call back in and let them know. They give me one week credit because I bought the cord with my own money. Great, moving on. February is here... My breaker keeps flipping. I call and set up a service appointment. Guess what? Yupp, THREE service appointments missed. When I call back in to reschedule the sales assosciate then tells me " he doesnt have time to listen to my whining, and theyd get to me when they get to me." NOPE. So I call corporate. I receive a call back from "Brett" the regional manager. He informs me that was the associates last day and he was "going to work for a competitor" and sets up a service appointment and assures me that "jeff, the new manager will take care of this". Ok great. Jeff calls and sets up the appointment, John then comes to swap with a loaner and assures me that "He will give me a call soon and let me know whats happening as theyd have to send it off" Two weeks pass, a weekend passes so I call in.. "Jeff" then informs me that he has been using the dryer to dry his cleaning rags and "hasnt seen the issue" ITS BEEN TWO WEEKS and they hadnt sent it off. Mind you for two weeks I have had a loaner and not had ONE single issue with the electrical. Moving on-- i get the dryer back finally after two more missed swap out appointments and guess what? My dryer is disgusting. There is dirt lining the entire inside and the lint trap is over flowing. Of course I call in and "cassie" tells me "jeff is no longer with them" WAIT FOR IT and "they dont use cleaning rags" Feeling my frustrations yet ya'll? Guess what?!?! THE DRYER STILL ISNT WORKING! So, I schedule ANOTHER service appointment. They fail to show up AGAIN. Mind you at this point my sister just had a stroke and I have five million trips I am making, way too much on my plate and here we go again THEY MISS ANOTHER SERVICE APPOINTMENT. DONE. I call corporate again. "John calls me and we agree that the following Monday he can come swap out the merchandise (at this point my payment is due) and I will Gladly bring in my payment when I have WORKING merchandise. So, saturday "Cassie" calls patricks phone "threatening legal action if I dont return merchandise" yupp. Im FUMING. I immediatley call her back and remind her that John and I had a verbal agreement two days from that point and that I would not be making a payment until THEY COULD ACTUALLY SHOW UP. she calls me a theif . I remind her Buddy's has failed to uphold their portion of the contract and that I had an agreement with John. Yupp, I called corporate. "Brett" tells me "he is going to call the store and work something out" a whole week passes -- no word from Brett. Yesterday "chris" the new manager calls and asks about payment, ARE WE KIDDING?!?!?!?!? Then tells me "he will send the police to my house" when I tell him I have been talking to corporate and was no longer interested in dealing with the store that clearly couldn't communicate. Today , today ya'll. "Brett" finally calls me back. Apparently just losing the $600.00 ive already paid in is okay. "Buddys wont be honoring your agreement to unlimited same as cash" "you now have 52 weeks...

My business started off the worst back in October 2024 when Anthony was the manager, I was lied to, didn’t get all the pieces, took 3 days to even get all the pieces to my sectional, prices changed, tried to double charge me, I even tried to get him to come get his stuff outta my house because I couldn’t use part of it because it was missing parts and was told repeatedly they would fix it. Was then threatened with “legal consequences” because I refused to pay for something I couldn’t use and demanded they come pick it up and waited to be served legal paperwork and had to block the stores number because Anthony wouldn’t stop blowing up my phone and being hateful along with his employees and lying. Claimed I damaged the furniture (was used in rough shape when I got it) not realizing I took pictures of the damage when it came into my home. I was just biding my time for the 90 day mark to file it as abandoned so I could get rid of it and be done with anthony. Fast forward to January and Joe comes knocking on my door and my experience did a complete 180. Joe fixed my account, got my payment where it was supposed to be, wiped the past due that occurred waiting on them to come get their stuff, and made my account current as well as went himself and purchased the parts needed to use my bedroom set. How has been an amazing transformation to this store. I highly recommend anyone that needs anything to see Joe, just be patient with your stuff being delivered as most days he’s working by himself and doing the best he can but will treat you right. If you need furniture or electronics: go see Joe and let...

Best rent-to-own place in town. They always have a good selection, and the best prices hands-down. And on top of their already good prices, they have cut me and my family some great deals. I will admit I've had a few problems, such as cords or remotes not working, but even then, they make up for it by being extremely courteous and busting their tails to make things right. And they've always been willing to work with me on payments if the situation arises. If you're looking to rent-to-own in the Murfreesboro, I highly recommend them. In fact, go look at the other rent-to-own places first, so you can see the difference when you get to HomeSmart. I promise it'll be your last stop and you'll be leaving with what you wanted at a...