Dillard's — Local services in Murray

SHAME ON @dillards !!! I have over 20 Patricia Nash purses and wallets that I own, most of them were bought from #dillards . Other than the shoes and jewelry my sisters and I buy from them. Needless to say how frequent shoppers we are. Last Friday we had the worst experience with the most unprofessional customer service in the entire country. I bought my sister a purse from the Ogden Dillard's that we usually shop at during the purses festival they were holding 2 weeks ago. I checked the purse during the festival weekend but I didn't' go back to buy it until the Monday just after the festival was over. They were very nice and honored us being loyal customers and still approved the discount of a $50 off even thought the festival was over Sunday night. I asked them if they have the smaller size of the purse so they said no, by fashion place has it. #fashionplace is an hour away from Ogden and my sister and I still drove down to get the purse although the store should brought it to us in Ogden! Anyways we went on Friday night and found the other purse and just wanted to swap transaction and common sense we'll get the same discount. And that's when we were faced by the worst 2 managers in the world. One is called Monika who is the purses department manager @fashionplacemall and the other is an old woman called Sherry who is the cosmetics department manager and both of them didn't want to reveal their last names! They were so rude and didn't value us as loyal customers nor value our time to drive for an hour with two kids to their store and they don't even understand the basics of customer service. They refused to do the exchange transaction saying that the festival is over. We said Ogden didn't have it we had to wait till we have time to drive down and exchange it. They said the management would give us a hard time if we do that, I said I'll write you a review thanking you both for being professional and great in retaining customers. They said you can buy the small purse and go to Ogden and do the exchange their. And old woman sherry said "don't give me this attitude"! Is this how Dillard's honor their customers time? @dillards...

I’m shocked by the way we were treated today. We bought a prom dress for my daughter a couple of weeks ago and had to return it. On prom night my daughter slipped on her dress and we found a few issues. The zipper wouldn’t go all the way up in the back and one of loops for the stringed back was almost completely falling off. I’m not sure how we didn’t notice the loop before and the zipper wasn’t an issues when she tried it on. I quickly fixed the loop and did the best we could with the zipper and sent her on her way. Despite wanting to keep the dress for future use, we decided to return it. The loop wasn’t that big of a deal but the faulty zipper was. We spoke to the customer service rep and she asked if the dress had been worn. We informed her it had been and showed her what the issues were. She said that Dillards won’t let you return dresses if they’ve been worn. I was frustrated and confused, since there were defects with the dress, and another employee was called over. We were met with disdain and judgment, despite clearly being able to see the issues with the dress. The employee was difficult and rude and informed us that we should have returned the dress as soon as we knew there was a problem. We found the issues right before she was walking out the door to prom. The fact that the dress had issues before she had worn it, was a big inconvenience and stress, through no fault of our own. A newly purchased dress shouldn’t have a zipper and sewing issue, even if it had been worn multiple times. We have bought several dresses from Dillards for dances, and we’ve had no issues with them before. My daughter had to wear the dress not fully functioning to the dance and it was noticeable. Instead of apologizing for the dress being made poorly and having to return it, we were treated like we were trying to take advantage of Dillards. I’ve worked in customer service for years and this is not the way to treat your customers. Despite loving your dress selection, we will not be shopping there...

Unfortunately, this is the first time I have ever had a poor, post purchase, experience with dillards. I came in on Feb 10th, 2025 to purchase a watch for my brother. He has never owned one and I wanted to purchase him a gift that he would wear with pride. When I came in to purchase a watch, the saleswoman was very supportive and attentive to all my needs. This included the watch style and budget I was trying to stay within. It almost felt like I was part of the Dillard's family. Since it was a brand new watch, we knew it was not going to be a perfect fit and it would need resized. I asked 2 questions, how much does it cost to refit the watch and will I need to give him the receipt. I was informed that there would be no cost, and it would be their pleasure to take care of it at any time. She stated the receipt was not necessary (I did not want him to know how much I spent), I was very forthcoming with this information. Today, less than a month after purchase, the watch has never being worn yet, my brother brought in the watch for his adjustment. Based on my purchase questions, I told him he would not need a receipt. I received a call from my brother stating the saleswoman immediately turned him away and refused to help him. She stated he must have a receipt to help. Instead of looking up the purchase and seeing that we share the last name, she refused to assist. So, he went to another shop and asked if they would resize it. ANOTHER shop, that we didn't even purchase the watch from, offered to resize for free. How embarrassing is this. From feeling like a family member to just another "schmoozed client" where the only thing that matters is my wallet. Every time I walk in the dillards watch section multiple workers are just standing around trying to sell watches. Resizing costs nothing, takes 10 minutes of time and is a simple way to build rapport with a long time client, but no, this was too...