Epic Training Center — Local services in Murray

My daughter was enrolled in the Discovery class (she is 3), according to their website the only prereq is that their potty trained; HOWEVER, they have 3-5 year olds combined into one class which is a huge difference developmentally. During my daughters 6th class the teacher kicked my 3 year out of class about 10-15 minutes early, this is according to my 3 year old because the teacher (Alicia) never came and found me or called me after the class. My 3 year old said, "my teacher told me to come find you and said I need to go home because I wasn't listening and doing nothing." I find it extremely alarming that the teacher would send a 3 year old out of class, to find their parent, without any follow up. Additionally, there are huge doors leading outside that my daughter could have easily walked out of without anyone noticing, as the parent area is upstairs. I tried to give them the benefit of the doubt, and waited to see if a teacher would reach out to me as to why my daughter was asked to leave), and they didn't. I called a few hours later and spoke to manager who said that she would call me back the following day, or have the teacher do so. The teacher did not call back until 830pm the next day smack dab in the middle of bedtime so I couldn't answer, when I attempted to call back 30 mins later they were closed. No additional follow up was conducted. My daughter did not want to to go back to class because of everything that happened. At the end of March I called to cancel my auto payment as my daughter had not been to class in several weeks and left a voicemail revoking payment for April (why would I keep paying for classes my daughter had not attended?) and asked about makeup credits for the 3 classes missed in March so that we could possibly try a different class and teacher (seeing as I paid $72 for one class my 3 year was kicked out of early...) I know they received my voicemail as they attempted to call me back while I was in a work mtg but did not leave a voicemail. They still charged my card on April 2 for $72 despite being called before the beginning of the month. I'm fuming. Now I am going to have to get the...

I signed my daughter up for a beginner trial lesson. She has never taken gymnastics or tumbling, and has been begging me for months to sign her up for one. She was so excited. She was told to line up, but we were given no explanation of what would happen. She was taken into the gym with several girls and they started warming up. I could tell almost immediately that this class was not designed for beginners. The coach seemed to expect that she already knew what to do. She did not. It appeared that all the other girls had been in the class before. My daughter tried really hard to do what was being asked, but I could tell that she was confused and frustrated. After all, this was her first time! The coach didn't seem to have any interest in supporting or instructing in a positive way. My daughter looked up at me in distress, but parents are not allowed to go into the gym. When the class was finally over, my daughter came out sobbing. She was crying so hard that she threw up. The coach didn't seem to understand what the problem was. I told her the class was too advanced to be labeled beginner, and that she had never stepped foot in the gym. There was no compassion shown. After we left, my daugter told me her coach told her that there's no time for crying; that she wasn't allowed to get a drink; and that she wasn't going to repeat how to do an exercise. I can't imagine this experience being any worse. We will definitely not be returning to Epic, and I hope that my daughter doesn't give up her desire to learn gymnastics because of this experience. She is...

Blown away at our free class recommended to us by my Niece. I took my daughter to another gym to check it out on a groupon and she had fun but not geared towards what I really wanted for her. I talked to my Niece and what her daughter was doing and thought I should check it out. Epic is very focused on technique. I was impressed that 15 minutes was warm up and stretching unlike our previous experience. I like that they are teaching my daughter (from what I can see from the observation "deck") how their body should be working for different movements. I can see progress each week and love that my daughter is enjoying the experience. She loves her teachers and has lots of fun.

The facility is amazing. Highly impressed with teaching methods I see in gymnastics and higher level tumbling. They start with the basics and build on that.

During the season switch we showed up for our regular class to find out it was moved to an earlier time and we did not get notified, found out my email was spelled wrong so that was fixed right away. Front office is very accommodating and friendly. During season change may be beneficial to have more than one person at the desk.

I have also heard from another parent I have gotten to know that there are things the students need to pass off before advancing to the next class. I think it would be nice to get this in a welcome letter so we can encourage our kids and set some goals with them for advancement.

Over all very happy and I look forward to my Daughter attending as long as...