Geek Squad — Local services in Murrieta

Management needs to step up their game. The wait time is well over an hour, their flawed online scheduling system doesn't allow you to schedule for TV repair over 42 inch (unsure of the others) and the chat option is greyed out. You call the 800 number and you'll sit on hold for well over an hour. We brought our TV in to repair an HDMI port, TV worked fine other than that, no cracks, perfect condition. Upon pick up, we had to wait an hour in line due to short staffing, there was one person being helped in front of us and ine technician, only to return home with a cracked screen and green lines on the TV. After explaining this when we brought the TV back, we still had to wait an hour in line for a TV that the Geek Squad broke, to then be told we put you on the schedule.... for another 40 minutes out, again, for a TV they broke while being repaired for an unrelated issue. The Best Buy Plus Total Membership outside GeekSquad is great, but the whole GeekSquad experience is very disappointing.

Update: after being helped by Justin, they need some serious customer service training. Justin was frustrated by my asking for clarification on the pick up date as we use this TV for our business and connecting to our laptops. The Best Buy employees have always been courteous and the two out of the three GeekSquad members I have dealt with in the past 2 days forget how their paycheck is funded..... the customer. This store needs...

This review is based on my husband's most recent experience. We've been loyal customers of GS for years. We usually didn't have any issues, although their appointment system and wait times need some serious organization.

My husband's computer took a nose dive back in December, we made an appointment and we're told to leave it with them to have them look at it/fix/etc. We very clearly told them we'd be out of town on the East Coast for a Christmas vacation, and they told us it would get handled and that they would call us/reach out when the issue was resolved.

A week and a half passes, we get back home, and guess what..no phone call, no reach out..nothing.

When we get to the store, they tell us that not only did nothing get fixed or resolved, but now they're requesting that my husband sign paperwork stating that the issue was taken care of. In what world or reality does that make any sense?

My husband refused to sign anything (rightfully so) and asked for the manager who then proceeded to act like we were the problem and obviously couldn't care less that no one in his department did their jobs.

We left with nothing being resolved, absolutely horrendous customer service, and a computer that wasn't fixed.

This level of work, customer service, and problem solving is an absolute joke. Don't bring you business here, nothing will...

Employees are all very nice and try to help, management seems to not know how to run a business. Under staffing of employees and poor phone management systems seems to be their problems. For example when you call the Geek squad number they give you in the e-mail they just sent, you get someone in another state who can not answer a lot of your questions. Many times when you call no one is there to answer. Looks like the board of directors need to be replaced with some people who have a clue as to how to build a company and not worry just about short...