Ashley Store — Local services in Murrieta

I went in close to closing and was approached by a young gentlemen. I explained that I was approved from an outside creditor and will be using my own approval for my furniture purchase. The young kid said he understood; however, he still needed my information to enter into their database. He then asked if I wanted to receive promotional offers via email and text, I declined and he then stated- they always have to ask because they were recently sued for sending unauthorized emails and text promotions. Just small talk… ultimately we decided that I would pickup the furniture and art work the following morning, Ashley does not offer delivery on clearance items- no biggie. Being that it was closing time we were not prepared with straps for the furniture/art work. So the kid takes the art work and said he’ll put the items in the back with our name and we can pick them up in the morning with our furniture. The following morning the young man was not in yet when we got there and was told that the art work was sold. A very rude associate was laughing and said yes they were beautiful pieces, I’m surprised you had them on hold because those pieces were hidden in the clearance section and had just been marked down. I asked her to call another store to find out if they had the same items since they were already paid for- she was very bothered that she had to call around. She was insisting they would not be because they were discontinued. I told her to do her job and simply call other stores since they had sold my items and there in-fact would be a possibility other stores would have them, as she mentioned they had just been marked down. Ultimately the store manager Angel got in contact with the store manager at El Cajon and confirmed they had both pieces. I told them my BIL would pick them up as he lives 10 minutes. My BIL got there and they were giving him the run around that they were short staff and would call him once the items were available for pickup. It was originally priced at $400 for a clock and an art piece originally priced at $375 both marked down 90%. My BIL went back the following day and they said they could not locate the items and they would have the manager from El Cajon call him. 2 days passed and they never called. I called the store in El Cajon spoke with the manager and he said they have been very busy and have tried to find the pieces and have been unsuccessful. I told him how is that even possible when he confirmed 3 days ago he had both items and when my BIL arrived within 20 mins of their phone call the items suddenly were no where to be found. Mind you the clock was 4ft round so it’d be hard to miss. He then apologized and said they items were sold. The Murrieta store has to issue me a credit for the items I had already purchased. About 2 days later I checked my credit and these incompetent imbeciles did a credit check!!! So not only did they sell my bought and paid for items they also checked my credit without my authorization. There was no mistake I made it very clear as soon as this kid approached me. I was going to let it go but since they had the audacity to send me a link to write a review about my awful experience I decided, I will definitely let others know about Ashley’s incompetent staff from both Murrieta and El...

We purchased a dining room table set a few years ago from this Ashley's Showroom in Murrieta. While the table looks good in our kitchen we have run into problems. There are bubbles forming around the top of the table that are unsightly. The top layer is delaminating as this isn't real wood but a cheap laminate. We purchased an extended warranty that Ashley's offers and contacted the store for repair. They told us to contact the third party warranty company as they would not be liable for any defects or damage after the one year warranty. When we contacted the warranty company they asked when we 1st started noticing the bubbles. My wife was honest and told them she began noticing it about a month and a half ago but the delamination is increasing and more and more bubbles are forming. The company rep told us we were obligated to notified them with 30 days of any damage or defect and that they would NOT be liable for any repairs. After talking to several knowledgeable furniture store owners I was told to contact the original Ashley's and they may be able to provide some assistance. Here's where my education in the furniture business was exposed. I spoke to Tom, the manager at Ashley's in Murrieta who was friendly and sympathetic to our situation was unable to help us. He told me most furniture built nowadays was "Throwaway" and after a few years the newer generation of buyers just tossed it due to changes in their style or the breakdown of cheaper man made materials fabricated overseas. The day's of buying a real piece of wood furniture are over due to manufacturing costs. He said if they sold a real piece of solid wood furniture it would cost thousands of dollars and today's buyer would not be able to afford it. He told us it's not Ashley's fault for selling lost cost, cheaply made furniture but the consumers as that is what allows them to make a profit and stay in business in these tough economic times. While I appreciate Tom's honesty it was still a difficult pill to swallow. He did recommend to reach out to local furniture repairmen who should be able to make the needed repairs. In the meantime we're stuck with a bubbled dining room table in our 50K remodeled kitchen. I will never buy furniture from Ashley's again and just so you know, they manufacture their furniture sold at other more respected furniture retailers as well like Mathis Bros.

It has been two weeks since I replied to your request for additional information about our issue. I sent photos of our purchase agreement as you requested but I have had no response. I'm beginning to feel that this is common practice from Ashley's Corporate where they post a response appearing to care about their customers buy...

compre en este lugar un sofa cama, y a los 6 dias se undio una parte, me enviaron tecnicos, y todos dijeron que era un defecto de fabrica, y ellos no se hacen responsables, y no tiene que ser asi, pague $1000 por algo que no sirve, solo quiero que me cambien el sofa, si hay diferencia la pago, pero no es posible que una compania tan grande se ensucie por tan poco, me siento estafado porque nadie me aviso de esta falla en el sofa. I bought a sofa bed in this place, and after 6 days a part of it collapsed, they sent me technicians, and they all said it was a manufacturing defect, and they are not responsible, and it doesn't have to be that way, I paid $1000 for something that It doesn't work, I just want them to change the sofa, if there is a difference I will pay it, but it is not possible for such a large company to get dirty for so little, I feel cheated because no one told me about this fault in the sofa. update 5/21/24 As you can see, in response to what I posted, the people from this company asked me to send the purchase information and I already did that and they never contacted me, my question is really such a big furniture company can they lose a name and a reputation for as little as a $1000 dollar sofa, which costs a retiree so much to earn, is really more disappointing than I thought, I was left with a lemon sofa, but with a clear conscience, they kept my 1000 dollars but I don't think, if they have a clear conscience, I hope they respond and solve this, I am a man of Faith, and having to put in this place that they really are a good company and I was wrong, thank younew update, I want to thank Asley for answering and sending us a new sofa, the same as the other one, and as the Asley technicians said, it has the same defect, since it is a factory defect, so I am asking them to cancel the purchase and Pick up the new sofa and return the money, thank you in advance and I hope to finish this complaint and be able to give 5 stars to this great company. New and I hope the last update They finally changed the sofa that has a design defect, and now I paid the difference and they gave us a better one, Thank you for the attention of everyone at Ashley Murrieta and especially to the saleswoman Norma I'm going to change the stars for your last...