Ace Communications - Repairs, Sales, and Prepaid Service — Local services in Muskegon Charter Township

They do not follow through on their promises. I was sold a phone, PROMISED to be unlocked for any carrier. He lied. It was one of the guys with an accent. Then when I went to get it onto Sprint, they said no can do. They wanted to wipe the esn and the imei number. In other words, take a sprint locked phone which was considered stolen at that time (I did not know this at the start) and they wanted to fool sprint into thinking it was a brand new phone. I agree to let them try. Then another tech guy promised 100% it would be done and guaranteed it would work in 1-3 business days. I call on the third business day to be told they can’t do anything and now need to do a firmware update that will cost me $85.00. Excuse me? I’m not paying you to fix what you promised to have done for me. So I got them to buy back the phone for $400.00. So they not only made me loose money, they got an awesome phone out of it. They will probably firmware update and sell as new like they did to me. Also, I was told by the first guy that it was brand new never been used never been opened, even though there was a note in the Samsung notes meaning it was used. They fake their way into your pocket and do not help you out when they screwed you over! So happy the original owner sold because he would have NEVER done this to anyone. New owners are a ripe off and...

I took my cool pad legacy in due a cracked screen. It worked perfectly even though the screen was cracked. The "repair" was subpar at best, within a hour the screen was separating for rest of the phone. The repair guy went though my phone, multiple apps that I never used was open. I intentionally closed app my apps before dropping it off. During the second repair. They broke the finger print reader. They said they would call me when the part is in. A month later no word only to find out they had the part in weeks ago just never called. It was more expensive then expected Now I need a new phone cause it currently shut down and restart before they touch it worked fine

Owner actual reached out to me after he searched for the repair ticket and apologized profusely. And offer to take another look at my phone and said he had a brand new phone if needed. Mind you I had no contact after receiving my phone back. so he searched for it on his own to make it right. but since I already planning to switchphones to a 5g capable i refused Maybe tech was testing the screen by pushing random apps. maybe it strings of unfortunate things going wrong for me (which is extremely ordinary for...

Quick story. Three IPads were taken to one of their competitors on Henry almost 1 year ago. Communication was void, repairs on two lasted about 6 months and the third IPad, that was in their hands for almost 3 months came back with “we tried everything”.

Fast forward to this year. Three IPads taken to Ace Communications on Apple, all with the same problems from 1 year ago. Two IPads returned the next day with all repairs complete. The third IPad, which was deemed as not repairable a year ago has new life. They took the time to analyze what had been done by their competitor and showed me all the things that were done incorrectly, without bashing the competitor. These guys are amazing, detailed, communicate like no other, and their follow up sets the standard to what customer service is all about.

This is the place to get your repairs done and the fees are very competitive. Give them a shot on your next repair. You won’t be...