CrashMasters Computer, Phone & Tablet Repair — Local services in Muskegon Charter Township

If it hasn’t been made aware by now, this company is unprofessional. They have many attempts to blindly comment on reviews that every customer has the RIGHT TO POST. I did in fact call their apple location and was pleasant with the worker. I tried to make things right and all they care about is their reputation that they put no effort into upholding. Continue to debate this all you want. I have all the time in the world.

-BE WARNED that any damage to the screen protector or screen itself isn’t covered if they break. Nice way of round about saying there is no actual warranty on what they fix.

You can defend yourself all you want. You make it seem as though I’m out to hurt your company. You fixed my phone in a timely manner and that is very important. My issue is with your claim of warranty. You are a very misleading company and seem to have no issues with charging a lot of money for a screen repair with no sort of opportunity to make the situation right if someone does in fact have an issue with a screen or screen protector. You showed me a flimsy screen protector that broke and claimed your screen protectors were not as flimsy and I can in fact confirm that they are. I will not deny that I didn’t read through the long list of information you gave me at the time of repair. I just think you would be better off being totally honest to customers. No, thank you.

I would like to also state that I did contact you and told you that my screen protector broke. You told me I’d have to buy a new one at full price. I then asked what would’ve happened if my screen broke. You said I would’ve had to “unfortunately” pay full price.

Considering it took me to leave multiple updated reviews on my situation before this could be made right, no thank you on your 50% off discount. $250 hit my wallet hard and I would rather not contribute any further to a company that thinks it’s professional to debate a customers issues on a local website then make it right in the...

I had a cracked screen on my phone and needed it repaired. I called Crashmasters and was given a price so we brought the phone in. The new screen had to be ordered, trip #1. I was told that they would call and/or email me when the screen came in. We received neither. After a week I called them and was told it was in. We took the phone in to be fixed, trip #2, only to be told that only Joe could work on Samsung phones, and of course, Joe wasn't in. We drive from Fremont so this is getting frustrating. We were initially told that the repair would take about 45 minutes. When we dropped the phone off Wednesday, trip #3, we were told an hour so we went shopping. We went back and were told they needed more time. So again, we left and drove around. We did this three times before I finally asked for my phone. I was charged $231 for the repair, and asked if I'd like to leave a tip. HA!! My phone didn't work when we left, I couldn't make/take phone calls and I couldn't text. And the new screen has a blemish in it!! I took the phone to T-Mobile and they said that the antennas weren't hooked back up. We brought the phone back to Crashmasters, trip #4, and were again told that Joe wasn't in and that it would take 2-3 hours to repair. We took the phone to another repair shop up the road and the phone was fixed within minutes!!! Crashmasters is one excuse after another and they seem like they have a chip on the shoulder. I would like my money back for the botched repair but I know it will never happen! Terrible...

Update: took old review off after request of supervisor. Spoke with the supervisor, after some hiccups. Supervisor, seemed more inclined to help and offer more insight and excellent communications about the condition. Supervisor offered to try and make things right, I took the offer. Will update this completely once the service is completed.

Final update, after the first review was posted online. The supervisor reached out. His attitude was a complete 180. I had addressed my issues, mainly with communication from what I was told from other employee's. 10 days later (or 8 business days) the phone was returned to me. The supervisor gave me a HEAVY discount. The majority of the problems were resolved and the main reason I came in was completed. The work on the phone itself was completed and the work done was satisfactory.

However, all in all. The lack of proper communication between customers and the employee's or even between themselves is atrocious. I did appreciate the heavy discount, the work was satisfactory. But the overall headache of dealing with this location was not worth the pain. There are a few quality electronic repair shops in grand rapids. Its...