Johnson Furniture & Appliance — Local services in Nacogdoches

If I could rate Johnson’s Appliance a zero would. I strongly recommend you take your business elsewhere.

If a small company is going to sell higher end appliances - they need to know your products, be able to make recommendations and provide guidance. We felt the sales lady at Johnson’s lacked in this area and was not very personable. (I do aknowledge that part of this could be because our conversation was over the phone.)

After speaking with the sales lady we were going to go else where. Against our better judgement, we went ahead and purchased a Wolf free standing range with Johnson’s because of feedback we had heard on the installer they use. (My other appliances will be purchased from Tyler.)

The installer Johnson’s uses came and his work and demeanor was GREAT. The problem was Johnson’s hadn’t provided the knobs for the oven making it unusable. The install was done early on Thursday 12/20. Johnson’s was to look/get the knobs that afternoon and bring them back. If they couldn’t find them, then bring them Friday 12/21 or worse case Monday 12/24.

We were not provided statuses from Johnson’s on the knobs. Each day we had to call the installer. Monday, 12/24 - We called the installer late morning and were told he’d call right back. Never heard from him, nor did we ever hear from the store. I called the the store numerous times and ultimately left a not nice message. Keep in mind, it was Christmas Eve, we didn’t have an oven and still have no idea if we would because they wouldn’t give us an update. We never heard back. Great for for planning to cook for Christmas, uh?!?

12/26, the knobs are delivered and installed. Randy, the owner, has the nerve to say that they did everything they could to get them to us! Everything but the simplest thing called communication!

This would have been the end of my complaint but....

It gets worse - we also were scheduled to use the same installer to install a venthood. The owner has the installer tell us when he brought the knobs he’s not “allowed” to do the installation because we weren’t happy with the SALES service and communication!!! Nasty, childish behavior on the owners part that only hurts the installer who gets paid directly and not behavior you would want potential future customers to hear about.

My understanding is that the installer is also the warranty repair guy so it is questionable whether any warranty issues will be allowed to be honored here and if so how promptly they will be handled now ! (I have forward my issues and concerns regarding this Wolf retailer to Wolf and am waiting for their response.)

Further, the store’s sarcastic Facebook response stated they contacted my husband - which is a lie. They also had the nerve to suggest that if we had done the install earlier it would not haven’t been an issue to get the knobs. My response to them is that they should had checked to make sure they had all the parts prior to delivering it - they are suppose to be the professional providing a purchased product and it was in their possession an extended period of time!

Really it wasn’t about how long it would take to get the knobs it was about not knowing if or when they were coming - communication/status.

A simple courtesy that should have been given to paying customers that Johnson’s Appliance fell short to provide for. Later it was about that and their attitude regarding it. That’s not a place worthy of...

We want to THANK Johnson Furniture and Appliance for their outstanding customer service, quality products, and convenience in helping us furnish our new home -- all of this for a reasonable price! Johnson Furniture has a beautiful showroom and a wide selection of quality products. Their staff will go over the top to ensure you get the products you need and provide them on time. In addition, they provide interior decorator services to help guide you through the many available options (from floor product selection to customized designs).

We bought a home in Nacogdoches this past spring and furnished it through several different businesses (local and online). Johnson Furniture and Appliance was the only business that delivered beautiful high-quality products, on time, at our convenience, and gave heartfelt personal attention to ensure our needs were met. Kay, one of Johnson's many fantastic interior designers, helped advise/guide us through selecting products. She came to our home and helped us achieve the home design that we desired. Johnson's delivered our furniture at our convenience at an agreed-to date and time (no delivery window here). The delivery team took great care in handling the furniture and appliances and went the extra mile to ensure everything was installed to our satisfaction. Johnson Furniture provided courtesy calls, text messages, and e-mails to communicate and ensure our needs were met. We could not ask for anything more.

We have returned to Johnson Furniture and Appliance several times for additional items and continue to be impressed. When we had an urgent need for a set of twin beds, Kay located them and provided them within the day. If that was not enough, when we needed a small refrigerator for the garage, it was delivered within hours. Their knowledgeable staff will go that extra mile for you, and we owe a debt of gratitude to the entire Johnson furniture staff who made this happen.

We look forward to doing future business with Johnson Appliance and Furniture! ...

Okay, get ready, this will be lengthy. My husband and I bought a large sectional from Johnson Furniture during Spring Break of last year (2017). The sectional is massive and and has three pieces, a couch piece, love seat, and chaise, that can come apart or be hinged together. It's so comfortable that we have fallen asleep and woken up in the morning in disbelief that we slept on the couch all night. In January of this year, however, we found a huge split in the frame of the couch. The couch piece had a sag and it was not something we could easily fix. We do not have children and our dog is not allowed on the couch. We have a 5-year warranty with Guardsman so we went through the hoops of submitting a claim with them. Three weeks later our claim was denied because the damage "was not in our protection plan." I was really discourage and had no idea what to do, so we went into Johnson Furniture and see if there was a manufacturer warranty we could try since it was still under a year old! Mr. Randy Johnson greeted us, we explained the situation, and he immediately said he would take care of it, especially since it said in our brochure that damage to the frame is covered. We sent him the information and pictures we sent Guardsman and a week later I got a call from Mr. Johnson that Gaurdsman will be replacing the entire broken couch piece. A couple of weeks later, our couch is complete again! Thank you so much to Randy and Johnson Furniture. They have a huge selection of very nice furniture and if you ever have a problem, they take care of...