Dear Zurchers Team,
I wanted to share my recent experience at your store in preparation for my son’s senior night. While browsing for celebratory items, I couldn’t help but notice there were decorations for surrounding schools, but unfortunately, nothing available for Caldwell High School. When I asked an employee about it, she giggled and simply said she didn’t know, which felt a bit dismissive.
Still, I went ahead and purchased items for the event. While waiting at the counter, my daughter and I watched as an employee accidentally released a balloon to the ceiling. She couldn’t reach it, so she tried retrieving it using a stick with tape on the end. It took several attempts, along with help from the same cashier, to finally bring the balloon down. It was a bit chaotic.
I was in a rush, so I picked up my bag of balloons and left. Unfortunately, by the time I got to the school (about 20 minutes later), I noticed that the soccer ball balloon was already deflating. I hoped it might bounce back, but it only got worse. I eventually discovered a hole in the balloon and had to remove it from the display altogether.
While I understand that things happen, the combination of limited school representation, lack of professionalism, and the poor product quality was disappointing, especially on a night that meant so much to our family.
Thank you for taking the time to read my feedback. I hope it can be used to improve the experience for...
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