Red Robin Gourmet Burgers and Brews — Restaurant in Nampa

Took the family to nampa Red Robin for lunch, very disappointing. The pretzel bites came to my son and I could see them burned from the opposite side of the big round table we were sitting. I worked in the industry for over ten years- mostly as a manager (7 of them at RR) and I would NEVER have allowed them to go out that burned. When I asked for a refire on the bites our server told me they would come back the same way. At this point I asked for the manager and insisted on a refire. As the rest of us were finishing our meal my 9 year olds pretzel bites finally arrived- cooked perfectly this time (although the fry vats were way overdue for cleaning as the taste of old chicken strips (clucks) and other fried foods could be tasted on the pretzel bites……and the manager never showed- this didn’t surprise me as I NEVER saw a manager anywhere on the floor! Nor did my server so much as look our way again, in fact returning the burnt food was the last time he ever looked at us! The young woman running food and expoing was pleasant and the only one who ever came to our table! Now I know the manager was running expo, but when a guest specifically asks to speak with management then I feel they should go to that table. I get it, I’ve worked it many times- expo, running the floor and watching the kitchen, being short handed, etc etc…….prioritize. Yes, expo, food and getting it out is important- but your guests should be NUMBER 1 priority! Communicating with your staff and identifying times you MUST leave the expo line to go talk to a troubled guest must be identified and recognized. Either the server didn’t tell the manager that I had requested a manager or the manager took it upon himself to refire the pretzel bites and not run them himself and talk to us! But the fact that the server told me the pretzel bites would come out burnt again leads me to believe he needs to be educated either on the food (appearance, plating etc) or procedure or reading his guests or all of the above. As a manager, if I were expoing and burnt food, came back and needed to be refired the first thing out of my mouth to the server would’ve been what went wrong. What happened. And then as a manager, I would’ve ran that food out myself to talk to the guests. I know the GM who works at that red Robin, and he would never have ignored a table that requested to speak to a manager. Our server had no name tag on, and I do not remember his name and unfortunately, like I said before he never returned to the table to find out if the pretzel bites were up to standards. as you come in the front door, we sat at the second big round table closest to the Expo the expo line. Our server was older than most servers balding hair Middle-aged .Our visit was around 1 o’clock Sunday afternoon,...

I have been here on numerous occasions, and it has been a complete mixed bag. Had a couple good experiences and some really bad ones. My overall perception of this location is quite negative.

With this most recent visit, they wouldn't put me on their wait-list over the phone, despite the official Red Robin website saying I could be added by calling. I got there fifteen minutes later and was told that they didn't add me to the wait-list because there was no wait at the time I called. As a result, I had to wait over twenty minutes for a table, which was incredibly frustrating, especially when they added me to their wait-list under similar circumstances last time I called.

After being seated, the experience was acceptable. While the fries and broccoli were not fresh, everything tasted fine. The waitress was busy but attentive, so that was a good thing. Unfortunately, I got food poisoning after this visit.

The visit before this one was incredible. They took my reservation over the phone, thus there was no wait to be seated. The wait staff was highly attentive and friendly, and the busser went above and beyond for us. The food was fresh, tasty and very quick to come. My friend said their drink was very stiff and well-made too. Perhaps this was due to coming during a less busy time of day.

However, the time before this was absolutely awful. It took 45 minutes to be seated. My order was incorrect when the food arrived, and the replacement burger they made me was a sloppy and soggy mess. My friend's order was also made incorrectly. It took 20 minutes to get more fries. I had to ask the manager why they had not been brought to me, and only then did I get them. At this point, I had already paid and was ready to leave. The worst part was our waitress, whom ignored us completely after taking our order. She did not ask us for refills on drinks or anything. She literally would not make eye contact with us when she walked by the table. It was infuriating and downright unacceptable!

After that experience, I didn't want to eat at Red Robin ever again, but I ultimately gave it another shot last month, which was the positive experience I mentioned. After this most recent poor experience, I can conclude that the management at this location is rather poor and things are quite inconsistent overall. I may go to Red Robin again, but it certainly will not be...

I am updating my review to not be "angry" and more "constructive". I will leave my original review below. I was out with my family, and we had never been to red robin before, and we wanted to try it out. When we arrived it seemed like it we waited over 5 minutes to even be acknowledged by the person at the front, and there were two people at the front desk! They quoted us 20 minute wait, and we were surprised how short the wait was as the place seemed pretty busy. So we waited, and I don't complain when we wait passed the quoted wait times as stuff happens, and I don't mind more delays if the staff are transparent. But we waited about 30 minutes and the person up front calls our name like they were ready to take us to a table. Instead we were told it was going to be another hour wait. We were surprised! It's frustrating when you get quoted a long wait time, but my issue is it's incredibly frustrating when you wait over the quoted time to instead get told a much, much longer wait. We felt like our time was wasted. It's partially on is for not calling ahead, but I feel like when you quote a wait time, you should try to reach for that time. We probably would've stayed if we were quoted a long wait time in the first place. It's definitely not a great first impression as none of us has been to a red robin before and were looking forward to it.

It wasn't isolated to us either. Other people we ran into were also frustrated when they were quoted short wait times to be told they had to now wait an additional hour, and decided to go somewhere else.

I can't speak on if the food is good as we decided to just leave and find somewhere else to eat. I want to come back, but I'm not sure if I want to come back to this Nampa location. If I do, I will update this review with that experience.

I think Red Robin should advertise the call-ahead number so it's much easier for people to know that they can call ahead. I think it would be even better if they created a web form that gives the current average wait time for various party sizes. Some other places do it and it's a great feature that allows consumers to better plan their trips.

Original:Was quoted 20 minute wait. And after waiting 30 we were told it is going to be another 60....