Ascend Pharmacy Llc — Local services in Nashville-Davidson

I spoke to a representative from your office on October 19th, she explained in detail what was being filled and the cost. I advised I wanted the $90 amount. She advised it will be shipped out to Fedex and I should receive it by Saturday October 23rd. I called on Monday (October 24th) and I spoke to another representative. She advised me to give it until Tuesday and she gave me the tracking number via text message. I called back on October 26th at this time I am recording names and I spoke to Dana. Dana started out telling me that due to Covid19 there may be a delay and Ascend has a contract with Fedx on the deliveries to be made within two days. Clearly that is not the case with me because my prescription is in California and I am in Georgia. Dana spoke to her manager and she came back to the phone, she stated to me that they will go ahead and ship another prescription out today Tuesday (October 26th) and she will text me the tracking#. As of this date October 28th I never received the tracking # from Dana via texted in which she confirmed my phone# before she and I got off the phone on October 26th. Today, October 28th, I decided to call again. Spoke to the infamous Dana, at this point Dana tells me they will ship out today. I reminded Dana of the last conversation she had with me. The prescription was going to be shipped out Tuesday (October 26th) and she was going to text me the tracking #, she said she was sorry but that didn't happen. She contacted Fedex instead and Fedex assured her that I would get my prescription. Dana said they have to take a claim out on Fedex. All of this between Fedex not upholding their commitment to Ascend and Ascend not upholding their commitment to me as a customer. The problem is that Dana failed to call me back to let me know she immediately defaulted from what she told me she was going to do after we got off the phone Tuesday October 26th, POOR customer service!! No regard to me as a customer and mostly as a patient that need my medicine. Dana got a little frustrated when I reminded her of the last conversation we had and she abruptly stated to me "l will let you talk to my supervisor." Dana placed me on hold but the line was disconnected. I called back and Amy picked up the phone and she was acting belligerent on the phone. I don't have time for the emotional problems that Dana and Amy are having today. I am a customer that paid for an item that I don't have as of TODAY that you debit my card on October 20th. REFUND the $90 TODAY, I will have my doctor seek another pharmacy and I will tell my experience I had with Ascend Pharmacy.

It is so unfortunate that 2 bad apples allow a customer not to EVER return. I suggest that your company train Dana and Amy on phone etiquette, to be truthful and stop playing the blame game passing the buck. Take ownership and...

If I could give less than one star I would. Ascend Pharmacy is absolutely terrible. The woman I spoke with lied to me about the arrival of my medication after I had paid for it. She said because it had been so long since it was sent and that I received it that I would be charged for the full amount again - even though the medication NEVER ARRIVED. The repaid for and reordered medication finally arrived but the amount of medication was half of what I had paid for. Nobody returns calls or answers the phone now that I seek my second dose. If anyone were to read the reviews prior, they are in sync with my experience. COMPLAINING TO CONSUMER REPORTS...

Horrible liars. My doctor recommended a compound med for me and it was transferred to ascend. I don’t live locally so I called them back and was told 30 day supply for $30, 75 days for $60 and 120 days for $90. I chose 30 days as I haven’t used this before. I received the meds quickly only to see that it’s a 7 DAY supply not 30 days. I was completely LIED to and will NEVER do business with this company again, even if this medication works I’ll get...