Thai Papaya — Restaurant in Nashville-Davidson

Updated review 7/19/21 Unfortunately, I needed to significantly reduce my rating from my original five stars down to only two stars. When we arrived at 5:00 there was only one other table seated and one person waiting for takeout, yet it took almost 5 minutes for somebody to come out to seat us. The food quality was hit and miss, which was very disappointing. The fresh spring rolls and the Dac Biet we're delicious, but the Pad Thai was flavorless and drenched in a thick orange sauce that looked like tomato sauce and contained NO peanuts or bean sprouts which is how Pad Thai is typically served at Thai restaurants...very disappointing. The Lard Nahh looked good, but the gravy had way too much cornstarch so it had an overly slimy mouth feel, and it also was flavorless, but the biggest disappointment of that dish was that the rice noodles were so overcooked that they were basically mush. We also ordered the Stir Fry Sweet and Sour but what came out instead was General Tao's Chicken. What is weird is that on the menu one dish is numbered T19A and the other numbered T19B... and we had to order ALL of our ordered dishes by the menu's numbers, not by dish name, as the waitress didn't seem to have familiarity with the menu. So when General Tao's was brought out we told the waitress that was not the one we ordered as we ordered the other one that had the pineapple in it, so the dish was brought back to the kitchen and what was brought back to the table seem to be the exact same dish, but now mixed with some pineapple, carrot, onion and cucumber. In hindsight, I should have been suspicious that two dishes had the exact same menu number but just a different letter attached, and that no other menu items seem to have an A and B version... lesson learned. If you don't believe my updated review, take a look at the pictures for yourself, especially that of the very weird looking Pad Thai.

Original review April 2021 Delicious food and very reasonable prices. Will definitely need...

Thai Papaya just lost a loyal customer!

I ordered the V34, which is supposed to come with a peanut sauce. When I got home, I was very disappointed to see the wrong sauce.

I drove all the way back, a 20 min drive, to get the correct sauce. When I brought the food back, the waitress asked me what was wrong. I said I got the wrong sauce with my order. She told me I should have gotten fish sauce. I told her that i ordered V34, and it comes with peanut sauce. She told me again that it comes with fish sauce. I told her to look at the menu. She did get the menu, which clearly states that V34 comes with peanut sauce. Instead of apologizing, she continued to argue with me, telling me that "that's what my boss told me to give you." I told her that I didn't care what her boss told her to give me, and that V34 comes with peanut sauce. She then told me that she's been packing fish sauce and nobody else has complained. At this point I became angry and told her that I've been ordering this dish for three years, that it comes with peanut sauce, and if the menu has changed then they need to update it online. She then asked me "what I wanted."

I said "I want the damn peanut sauce!!"

She then told me that she would get it for me even tho I was being very rude by cussing.

I told her that if they changed the menu, then it needs to be updated! That i want what I ordered! Not what her and her boss think I should eat!

This was horrible customer service. I cannot believe that the staff argued with me over sauces, especially when they are the ones who messed up the order.

I've been going here for 3 years and I will not be going back.

I wish I could take back the $2 I left in yalls...

Ordered beef pho with extra beef tendon (which I was charged for) and Thai iced tea from this place through Grubhub. In the special instructions box, I specifically asked for chopsticks and utensils as I was at a hotel. The driver handed me some weird green tea in milk drink with the message from the restaurant that they were out of Thai iced tea (look at the name of this place again). Trouble is, I hate green tea. Too bad, they get my $5. Got back to my room and opened the bag—no utensils at all, not a single napkin, fork anything. So I trudge to the front desk to get a little flimsy plastic fork, which is incredibly difficult to use for pho. Opened the containers with the broth and meat—about 1-2 ounces of sliced beef, to beef balls, and ONE piece of tendon about the size of a quarter. Called the restaurant, no answer, so I was stuck paying $37 (taxes, fees, driver tip included) for a bowl of pho with 2+ ounces of meat and nothing to eat it with, plus a drink that I poured down the sink. I wasn't expecting amazing pho from a Thai place, but didn't expect to be taken...