NashCo Furniture & Mattress Store — Local services in Nashville-Davidson

Update 1/13: I have to hand it to Anthony, the owner of NashCo Furniture, for being incredibly responsive! 17 minutes after I posted my original review, he texted us with offers to expedite our delivery to the 11th. He promised he would make it right, and asked us if there was anything else he could throw in to make it up. I opted for a couple nice pillows for our bed.

The next morning, despite bad weather, the delivery men came with our sofa, but to our dismay, the back beam was broken. Furthermore, the promised pillows weren't present. However, the sofa was technically functional so we accepted it so as not to be without anywhere to sit. I phoned the store who told me I'd have to claim it on the warranty. However, Anthony promptly texted me, and said he would personally handle the matter if I sent photos. He promised a replacement sofa would arrive for us Monday morning.

This morning, the delivery men arrived at my door. It was in perfect condition, and all seemed well until I inquired about my pillows. They still hadn't gotten them! We texted Anthony to let him know and not only did he apologize, he hand delivered them to my door that very same hour.

All in all, we did have a horrible time getting this sofa. There were a lot more bumps along the way than we expected, but I must say Anthony did do his best to make everything right, even taking the time to deliver the pillows himself, offering a sincere apology at my door for our trouble, and briefly chatting about our families (we have toddlers of similar age) with me.

I truly believe our experience was a fluke and I'm confident Anthony and NashCo Furniture deserve their good reputation. In light of this, I have changed my star rating from 1 to 4, because while there were struggles, we do have a sofa we love and we feel Anthony did show us NashCo Furniture's true, good, colors after our initial poor impression. We look forward to giving them another chance to help us complete the furnishing of our home in the near future.

----------------Original Review----------------

Just moved to Nashville and saw the great reviews NashCo Furniture had and were lured in by them. Now, I regret that decision.

We sold nearly all our furniture before moving, so we're looking to restock most of the house. We began by purchasing this beautiful sectional for just over $1000.00. It's a great sofa, and I'm sure we will be happy with it. I say, "will be" because we purchased it on Tuesday the 7th and Zoe, (who we have no complaints about - she was wonderful) scheduled it to be delivered ($140-something) on the 9th between 4-7pm. She told us to call her if it was getting late and the sofa hadn't arrived and she gave us her card.

On the 9th, we anxiously awaited the arrival of our sofa, however 4pm came and there was no call from the delivery guys. Finally just after 6 pm I called Zoe only to go straight to voicemail so I left a message. At about 6:44pm, I called her again - still got voicemail - so I called the store.

I explained we were missing a $1000 sofa. The saleswoman informed me a "mix up" happened and our sofa was NOT coming today, nor scheduled to come AT ALL. She found the paperwork, though. Furthermore, she informed me our sofa would now be delivered NEXT TUESDAY, the 14th, for which she apologized.

Then, she started to end our conversation but I stopped her. I pointed out an entire week with NO living room furniture is quite a while considering we paid for delivery on the 7th, changed our schedules to facilitate the time frame, not to mention no one informed us delivery wasn't happening and we wouldn't have found out if I hadn't contacted them about it. Despite this, I still had to ASK if she would waive the delivery fee! She wasn't going to offer ANY FORM of compensation for the "mix up," (save an apology, which changes little and does nothing to resolve the extended inconvenience) until I asked! Any other furniture company would have been falling all over themselves OFFERING waived fees along with expedited delivery, but not...

Purchasing furniture from NashCo was the worst retail and customer service experience we have ever had. Since placing our order for a 5-piece bedroom set on November 29, 2024, we’ve moved homes, planned a wedding, and made it through six months of pregnancy — all while waiting for furniture that took nearly half a year to arrive. None of those monumental life events came close to the stress and frustration caused by NashCo Furniture and several of its employees.

At the time of purchase, we were told to expect delivery within 3–6 weeks. Six weeks passed with no updates, so we reached out to our salesperson. She promised a follow-up, but didn’t call back. After repeated follow-ups on our end and expressing dissatisfaction, she finally responded and blamed the delay on weather.

At eight weeks, we were told four of the five pieces were ready, but we’d need to pay two delivery fees if we didn’t wait for the last item — which still had no ETA. Hoping it would be soon, we chose to wait. At no point did the salesperson take responsibility or offer compensation. Her communication was poor, her attitude dismissive, and we ultimately began asking for a manager.

The store manager did give us a clearer explanation — citing manufacturer delays due to unexpected product demand. It was a frustrating but valid reason, and we appreciated the honesty. He also promised regular updates, but again, we never heard back unless we initiated contact.

After 12 weeks, still with no resolution, we requested delivery of the four available pieces and asked to waive the second delivery fee. They agreed — but only after we pushed — and refunded the delivery fee we had already paid.

On February 24, nearly 13 weeks after our order, the delivery arrived — and only one of the four pieces was correct. One item was entirely different from what we saw on the showroom floor, and another was incorrect and damaged. When we called the store, the employee was rude and dismissive - citing an online-only catalogue with product names listed differently from the original floor display and laughing it off like it was a normal error.

They told us we’d have to pay a price difference to receive the correct item. Thankfully, we had a photo of the floor model to prove that what we ordered and paid for didn’t match what was delivered. Only then did someone from NashCo — the operations manager — reach out to us.

He was the only truly helpful person we dealt with. He apologized sincerely, took full responsibility, placed the correct order, and kept us updated consistently, even when there was nothing new to report for a period of time. A few weeks later, two pieces were exchanged, and we were given a new estimated delivery date for the remaining two items — by the end of March.

That deadline came and went. No delivery. No updates yet again.

Once again, we were the ones calling, leaving multiple messages for the one employee we trusted. This time without an answer or call back, leaving us with more disappointment, especially after we thought we found someone dependable. After multiple weeks of messages, we finally got a hold of him. He located the missing furniture and this time blamed the delay on the Easter holiday and delivery truck size.

Finally, on May 2 — 22 weeks after our original purchase — our bedroom set was complete. What should have taken six weeks dragged on for five and a half months. The delays alone were unacceptable. But even worse was the unprofessionalism, poor communication, and general lack of accountability from nearly everyone involved.

We will never purchase from NashCo again — and we will continue to strongly encourage friends, family, and anyone shopping for furniture to...

I went in for a mattress because I am having surgery in Jan2025 and I told Zoe I needed it by December because January would be too late. She assured me that would not be a problem. I purchased the mattress on 11/21/2024 with an estimated arrival time of two weeks. I called on 12/06/2024 for an update and they said it’s on the truck for 12/11/2024. I called on 12/11/2024 and they said it’s on the truck for 12/13/2024. I called on 12/13/2024 and they said the manufacture manifest shows it will arrive on 12/18/2024. I requested the delivery fee to be refunded as I couldn’t wait for my turn for delivery. I was told I would receive a call from the store with refund information but didn’t. So I called to check on the update of the refund later on in the day on 12/13/2024 and was told the manager is working on it. I was given a refund for delivery. I called on on 12/19/224 to schedule a pick up and the girl over the phone said I had to schedule one via their website. I scheduled a 10:30AM for 12/21/2024 and got an email saying my appointment was at 1:30PM. I was confused so I called the store again and ask them what time is the pick up showing on their end because I schedule for 10:30am and the email I received as for 1:30pm. The second lady who picked up the phone said you don’t need to do that. Just show up between 10am-12pm or 1-5pm and you can pick up your items. I went to pick up the mattress on 12/21/2024. When I assembled it the foundation, mattress and frame, the foundation was way too small for the twin mattress. I called them and Zoe picked up and I told her the foundation is way too small for the mattress. She said “this is why we say to get the delivery. I don’t assemble the items. They are supposed to have a few inches hang out.” She then proceeds to tell me she can POSSIBLY have the warehouse to give me a call to tell me if my items are correct. I did have delivery but their two week delay made it difficult because my surgery is in a few days so at this point it’s more convenient for me to pick it up then deal with the same frustration for delivery. For as much grace and patience I gave this store and staff when my items were delayed, I didn’t get it back when I called them. Their customer service after purchasing is horrible. Every time they said they’d call me back, they didn’t. This place is a disorganized mess who can’t even agree on how to instruct the customer to pick up their items. I won’t be a return customer and will not recommend this store or its branches to...