Electronic Express Outlet Store — Local services in Nashville-Davidson

Caveat emptor. Writing this review because I wish I had known a few things before I made a major purchase.

First, the positive. Huge selection and some good deals. Very friendly staff.

Negative. Do your due diligence before purchasing a major appliance from this "open box" location. They do not disclose the item's history and if it was refurbished. Get the serial number and check with the manufacturer for the item's history before you make a purchase.

Also, they don't deliver their open box items. They direct you to a third party service, who is related to the company's owners, if you can't do it yourself. He is great and super friendly. But, if you get your major appliance home and find out something is wrong, it's on your dime to get it back to them unless you want to instead purchase something new from them (which they do deliver) and you can negotiate a free delivery and pickup for your trouble. This delivery situation can easily add up to several hundred dollars.

Finally, if your item is used, your warranty might not be as long as advertised. The clock may start ticking on the date the prior owner registered it. Again this is not disclosed when you buy it.

That being said, there are some great deals but do your homework before making a...

I wish there was an option to give no stars. One star rating is too much. Biggest SCAM of a company EVER! I bought a fridge from them in June that never worked. I had 5 repair people come out to try to fix the fridge (it was under warranty). After the 5th try they were still not able to fix the fridge. I went back to Electronic express and after escalating to multiple managers I was able to convince them to trade out my fridge but I still had to pay $350 to get the new one fridge delivered and the old fridge sent back to them. The new fridge I received had an issue with it sealing. Ice covers the full freezer, making the freezer unusable. I have had a repair tech come out 3 times and a new door delivered. The first door that was delivered was damaged so I am still waiting on a new door. It has been four months and I still do not have a working fridge/freezer. I will NEVER buy from them again. I suggest that no one else does either if you would like to get an...

Dishonest and disrespectful.

I called today to ask if they had a specific open box TV in stock (because they are an “outlet” location). They assured me that they did. I double checked and told them that we would be driving an hour to get there. Again, they assured me they did.

My wife graciously offered to make the drive for me. When she got there they sold her a brand new one (not the open box outlet model I asked for). She then went back and pointed out the error. They then offered to sell her the display model without a box (that a previous employee said didn’t work).

The manager wouldn’t acknowledge the wrong, seemed dismissive, and didn’t try to work to make things right for the massive inconvenience.

She was so hurt and discouraged when she left. This is not the type of customer service that should be offered to anyone, let alone a woman who went way out of her way.

I wouldn’t advise that anyone...