J.Jill — Local services in Natick

I've been to this store quite a few times because I had some luck with J. Jill sizing in the past, but I probably won't be back since the poor service is pretty constant. I'm in my early 30s but look younger, so I don't fit in with their Target demographic I guess and their salespeople usually ignore me in favor of older women, even calling them ahead of me in the checkout line.

The last straw was when I went to return items purchased online and got called up to the register after two older women who got there after me, and then when the sales person asked why I was returning I said the items were too large. She SCOFFED at me and said "These are small." I was so taken aback I stammered "I needed an XS I guess, but they don't make those in Tall". She ROLLED her eyes, half-shrugged as she finished folding the clothes, then asked me with a smirk if I needed anything else.

Never going back, probably not shopping...

This store has fabulous customer service! I was looking for a small item I really wanted—that my Rhode Island J Jill store didn’t have,and it wasn’t available online either. The sales person I spoke to by phone found it in the store, sent it to me directly, and it arrived beautifully wrapped two days later. Not many shops would go to that trouble! I really appreciated the extra effort, and I love...

I called the store but the sales rep that spoke to me did not know what the difference was between body and garment measurements. She literally did not know what is meant by "garment measurements". Do these people get trained in any way? If J Jill is going to charge such exorbitant return charges, they should at least know what a "garment measurement" is. And put them on their website!...