Code 1 Jewelry — Local services in National City

Okay I normally don't like to rate a business this low unless it's really bad, and the experience was horrible. My niece who's in college went to this kiosk to purchase a gold chain for her jade pendant. The sales clerk who I believe is the sister to the owner, sold her a 22"hollow chain. It was so light until it broke by the time she got home. She took the chain back and Kevin Lee repaired it. Well she put the chain back on with no pendant and it broke again in the same place. By this time I decided to go to the shop myself and ask, "Why did they sale the chain knowing that the pendant was too heavy?" Her response was," People don't want to spend money for expensive jewelry." That really annoyed me because they did not even ask her. The store has a no refund policy, exchange and store credit only. They wanted to give us the BROKE chain after they repaired it a 3rd time which I felt was not right. After going back and forth, they gave my niece a new chain but stamped "FINAL SALE" on the receipt. I told my niece next time go to Kay, Zales, Robertos, or Jared. Put it on lay-a-way if you need to just stay the hell away from...

Really bad costumer service and plus I had a really bad experience with them I always go on weekends to do my payments but it was one I was close by and I pass to Do a payment on a Tuesday and of the ladys was I handed my payment to her and she wrote on my proof that I paid and like a month y went back on a weekend to pay and now they saying I didn’t pay I have the proof but they said that’s not their hand writing and I told them to put the cameras on because they have cámaras but they don’t want to do it and I don’t think is fair and I’m asking for my money back and they said there no money back I have to do store Credit I think is not fair I was a client already until I decided to go with this stupid lady on a weekday and I don’t know...

Took my gold chain for repair today and this place ripped me off 4 inches shorter than what my chain necklace use to be. I showed the guy my pictures of how much longer it use to be, and the repair guy was getting mad. With no resolution. We still paid the $15 for repair but we don't recommend buying from them. The young guy was...