Styles Nails & Spa — Local services in National City

The person in charge, a male, is rude and impolite. I went there a Saturday around 2 pm. The place was full but there were seats to wait available. This male asked me what I needed and when I told him he said there’s a waiting time I asked for permission to sit and he said no it’s going to be a long time go hang around we’ll call you. I left my information and waited around more than 2 hours. They never called. I went a week later this time a Friday (this past Friday) around 3 pm. I went in and he was there again and asked me the same question. He said there was a waiting time of 10 min and this time invited me to take a seat. The place was not even full. I waited 30 min and nothing, a lady came in and she was rapidly sent to somebody for a manicure. I was going to say “hey I was first” but then I remembered there was a “waiting time” and she probably went hang around waiting for her turn. I waited another 20 min and another lady came in. She was again rapidly sent to someone for a manicure. I went to this man and I asked him what was going on. He said oh “I’m sorry I forgot about you, what do you needed?” when I was sitting right in front of him waiting for my turn! I wasted 50 min of my time. That was very rude from him. I felt discriminated. I was sent to a lady immediately to do my nails, he did not apologize or give me a discount. He went to hide when it was time for me to pay and send somebody else to charge me $52 for acrylic/gel nails. What a coward!! My respect to the ladies they do a really good job but the owner or manager I don’t know who he is has a horrible customer service. I won’t be back for sure. They might have a lot of people but I’m one of those who visits a spa every two weeks.. they will Never have my business again and of course I will share this bad experience with all the females that I know like to get...

I walked in for an acrylic fill with gel polish. Worst idea I've ever had! I asked for my nails a little shorter, they are almond shaped, and she cut them to nubs with a square shape. I told her that I wanted to keep the almond, so she filed them down even shorter with a nail file. They were crooked and still flat on the end from where she just chopped them off, so then she tried the tool. I understand that nicks and cuts happen, but she made FIVE of my fingers bleed. She ground the acrylic down so thin that one nail has already chipped, and it's been two hours since my visit with non-strenuous activity. My nails are still crooked, not even close to a uniform shape, and you can see the space in between the old acrylic and her thin layer or new acrylic under the polish. I am at home right now trying to file them myself because they look so awful! I said that I was not satisfied and asked for another nail tech and they refused to make it right. I don't look for perfection, as I am aware that this is a human providing the service, but this is just a waste of my time! I don't even want to go back and ask to get it fixed, but I might if other employees are working. I will return to my usual Diva Nails in two weeks and hope that they can fix this failure of a nail job. Until then I'm stuck with a blood nail bed and hideous "almond shaped"...

Tonight went to L.A. Nails for a simple manicure and pedicure. I received a pleasant greeting from the manager and it was downhill from there. Halfway through removing the gel polish from a previous pedicure and confirming for the 5th or 6th time that I didn't want gel nails again. I was told that it was an additional $5 for removing the gel polish. I agreed and continued. The nail tech asked several assistants to help with my manicure and they all refused, in addition to being visibly disturbed that I was just getting a simple manicure and pedicure.

The first an straw was a group of white women came in for services and the second manager extended high level customer service to them. This included offering them drinks and smiles. I was shocked and offended that it was obvious that our patronage was not regarded as the same. I didn't even complete my services paid for what had been done and excited. I was...