Cox Store — Local services in National City

In past (2011-2015) experiences okay. Currently, (2016-2017) experiences have improved greatly. Have variety pack, includes MeTV, Grit, Classic, etc., old 4x3 SD shows 60's, 70's, 80's, and has Science HD channel (any many HD channels), and a 6 tuner DVR. So far, enjoying it. Must reboot DVR (Contour 1st Gen) a few times a month, but not a big deal because it is great quality when working. My personal PRO's and CON's are: PRO: they now have TV Mini-Boxes which allow me to put them on 6 other TV's for a few dollars ($3/ea. as of this review) per month, and they carry the basic package 70+ channels, but that's what I want so is Great for me! These are Stand Alone boxes which means they don't work with or need a DVR. They include all kinds of show from 60-50 years ago. Examples: Star Trek, Lost in Space, Twilight Zone, etc., as well as Western Saturdays line up, all the old westerns (Wild Wild West, Bonanza, Rifleman, Rawhide, etc.), and old night time sitcoms. Enough of that, I'm reviewing COX, not their Great Channel Line Up! ALL of my TV's now get the shows we Old Folks like myself used to see before Digital Cable! What a freaking relief! :-) The basic package includes the channels I mentioned above, except Sci HD is only on my DVR. CON: although they have great old channels, like MeTV (Over the Air channel 13.2 in Tucson), my other Favorite channel, "Hero's and Icons" (Over the Air Channel 18.3 in Tucson), they don't carry here. Unsure why it's not carried in Sierra Vista, AZ. So, for me and my tastes I give a 4 of 5 stars which is the highest I've EVER given COX. It might have been 5 if they carried Heroes & Icons channel in Sierra Vista, AZ. Looking forward to continued good service and channels and hope I don't become disappointed with COX. I shut it off before, and will again if need be. Also, note, I simultaneously subscribe to TWO carriers, DISH and now COX. I subscribe to and Love DISH with America's Everything Pack (Service & Equipment is Great!), but they don't carry many standard definition channels (SD) I love like MeTV or H&I. For the moment, COX Service & Equipment has greatly improved AND carries my 1960's, 1970's genre programming at a price that even a retired person can afford to pay, and that's important to us old folks! So, now I've got Golden Corral and fun TV! Makes me a happy old...

Updated as of 02/06/2018 I have changed my review to 5 stars. This location has been nothing short of amazing helping me get my situation figured out. It’s important to note that they are not a corporate store. Corporate tacked on fees that shouldn’t have been there, refused to credit what needed to be credited and lost a $150 payment. All of which they say “oh well”. This Sierra Vista store went above and beyond to fix it! Corporate may be scum, but the employees here are great!

Old review referring to corporate: My internet was shut off on 11/25/17 for past due balances after a credit was not applied to my account. Credit was applied and i paid the remaining past due balance. Fast forward to tonight, i was having major lag issues so i called tech support. Apparently sometime between 11/25 to today (12/6) i incurred more past due balances (how?!) and my internet was being shut off...AGAIN. How did i find out? Not by any notices, oh no, i didn’t receive a disconnect notice. I was told by tech support. Of course, there’s no way for tech support to resolve billing information and the throttle down on my internet to signal impending shut off didn’t occur until AFTER the billing department closed. Of course, my internet is going to shut off at midnight, for charges that just randomly happened over the past week and a half, and i guarantee the billing department is going to use the excuse that our account is “inactive” now due to the shut off so they can’t make arrangements. The even better part? My next bill isn’t even due until 12/07....TOMORROW. Why was my internet shut off without a notice? Where did these random charges come from? Why wasn’t there some other signal BEFORE the billing department closed? WHY can’t any of the online support help me out? They told me it was “out of their scope”, but isn’t that what they’re there for? COMPLETELY DISAPPOINTED and...

My first experiences (in August 2017) were highly positive. Sales and installation were hassle-free and the internet service worked great.Then I ordered additional service in a second location and that started out okay too.

But in October 2017 connectivity became iffy at the second location and I closed that account after Cox didn't fix it. Hold periods are long, a huge waste of energy for me, when I can use a hotspot at my second location.

Soon after I closed the second account, the original service, which had been functioning flawlessly, began going iffy--frequently, mid-morning I'll realize I'm offline, but after a while service is restored (in 15 min to an hour so so). Often, when I call tech-support, there is a recording stating an outage in the area is being attended to already. On other calls, I was advised to reboot the modem-router whenever--meaning I do that again, because I would have recycled equipment before calling, of course.

Maybe there are now frequent unknown, as well as known, outages in this area (always, as far as I've noticed, happening the same period of the day)--unacceptable IMO (once a month, at most, should be it for outages and rebooting). Unfortunately, no other company offers the speed I need and when the service works, it works great.

Then, a tech-support rep attempted to sell me insurance to cover technician visits--because if a technician visits to check out this problem and attempt a fix and finds nothing amiss with Cox equipment or network, I'll be billed $75, he informed me. So, I'm getting ready to disconnect this account soon, and make a hotspot suffice here too, if this iffy connectivity continues over the...