Panda Express — Restaurant in National City

Worse Panda experience ever. Me and my fiancee had just got done with a very busy day and we didn't feel like cooking. We decided chinese food would be nice. Our usual place was closed already and I suggested panda express to which she was hesitant about going because she already didn't have a good opinion on it. I vouched and said it's not too bad. We get there and ordered 3 plates. They were out of the shrimp and told us it'd just be 6 minutes. Which isn't a big deal but while they were making our plates they were going back and forth with employees and asking us what we wanted while making another plate for who knows who because no one else was there. Overall the way they took the order was just all over the place and confusing. Then they rung us up and we still are waiting on the shrimp. So they told us to go wait outside because of their covid rules even though san diego is a red tier now and we were the only customers in the store. I never seen another restaurant have the only customers in the store wait outside. I told them I have my 2 year old daughter with me and I rather her stay inside because she can get sick outside at night in the cold. They said no you have to go outside. I told them ok well we will be in the red car (there's only like 2 cars in the parking lot) and then they said no we can't do that you have to wait outside by the tree. I couldn't believe it. I told my fiancee to take our little girl to the car and wait for me. This was ridiculous I use to work and manage fast food when I got out of high school and this was not how you treated customers. The employees were terrible but I think it falls on poor management too. It was also embarrassing when my fiancee already didn't have a good option on panda. Sadly we will no longer be eating here and probably at any panda express for...

I witnessed an employee treating a customer in a way that can be considered racist at the Highland Ave location of Panda Express in National City, California. It is a known stereotype that Mexicans of a low socio-economic background treat other Mexicans in unpleasant and mean ways. Keep this in mind and, also, the fact that most of the employees at this location appear to be of Hispanic heritage.Today, as I was in line waiting for my order to be filled, there was a Hispanic man (who primarily spoke Spanish) behind me in the line. The man ordered Coconut Shrimp and the lady who filled his plate, who also appeared to be of Hispanic heritage, gave him about 1.25 scoops of the Coconut Shrimp entree, which was all of what was available of this entree at the time. The Spanish-speaking man protested and told her he had been served too little. The lady serving him responded agressively in Spanish with, "asi esta bien. Lo quiere o lo regreso?"--which translates roughly to "it's fine like this. You can take it or leave it." I feel this was extremely unfair treatment that borders on racism when seen under the lense of the aforementioned Mexican stereotype. I have seen instances when there is not enough of an entree to fill an order and the employee simply tells the customer to please wait for more food. The cook cooks the fresh entree and then the order is properly filled. In my opinion, the Hispanic lady who served the Spanish-speaking man gave him racist behavior. I was too shocked by her treatment of him that I did not think of looking at her name tag to properly mention her here. I hope the higher-ups of this Panda Express read this review and work on addressing proper treatment of...

My review today makes me so sad because I had a bad review a year ago and came back to find things worse.

We always came here late and they would make fresh dishes before closing and today a whole hour before closing the pans were empty. I always order a family pack, extra dishes and egg rolls, spring rolls& wonton. There was not enough to get a family pack. No one was cooking and some gal behind the counter kept answering the 3 other employees who asked her if they could make egg rolls and other dishes requests with big No's.

What money are they losing by not having staple dishes like Mushroom Chicken, Angus steak and sweet and sour. They had a full crew and no one cooking. This was always the best place because they would cook when you came late. Even when they were closing. Such sad times when you spend a lot to go out to be disappointed and not be able to get what your family wants.

My review about a year ago- 1 star Super BUMMED OUT! We work late like after 10pm often and come to this Panda Express because they are open late usually about every week to 2 weeks....well we arrived at 10:39 & the Open sign was on. Walked in and they were closed. We were so so bummed out and they just lost a $40 to $50 sale since we always order extra for the kids and...