Get It Now — Local services in Neenah

We purchased a recliner and a dining room set.. The dining room table was delivered with a crack/ damage on the corner. We reached out and they asked us to send pictures - we sent these pictures and received no response.

Last month, while reclining the chair back, we heard a huge “pop” and the chair wouldn’t recline back down.. There was no reason for this chair to break like this. We contacted the store and were asked to send pictures of the underside of the chair - we did this, and once again, received no response. We called two weeks later and were told nobody has gotten to the issue yet.

When we reached out again this week, we were told there was nothing they could do and they accused of us breaking the chair on purpose. When we told them to come get it if they won’t stand behind their product or their warranty, they said they don’t pick up damaged furniture. So we’re stuck with a broken chair… Corporate also told us they don’t have the information or resources to help us. What an absolute joke of a company to violate a binding contract with their customers.

Both the store and the corporate office have made their position clear. Since they don’t want to communicate, we are currently looking at our options legally, and we are telling everyone we know to stay away from...

Glad to know I’m not the only one complaining about Luigi professionalism on how he talks to people . First week of may he called so demanding and rude and I told him I would pay to someone else not him and hung up . I called the next day ask candy to have Scott call me well two weeks later I called again due to Luigi voicemails uncalled for I missed one payment and yes it’s off payment cycle but I have 9 day grace period but I should be treated with respect and she said he hasn’t been in and I said well someone needs to hear how he is talking on my voicemail I need cooperate number she said I don’t know any number but I I will let him know to call you after his conference meeting . Finally I talked to Scott told him I have voicemails and offered to share and compare them to other staff and Scott didn’t want to hear them . He was defending Luigi by saying “ in Luigi defense it’s his tone it’s who he is” response . If you miss one payment Luigi threatens you about your job and home I got proof . Thanks to Scott for setting me up my account. Online so I don’t have to deal with Luigi . Harrison max have been so nice and is professional I give them 10 stars but Luigi has to find a...

First off my credit was ran twice after I had already been approved I was told that it wouldn’t be a hard inquiry but yet again my credit was hit by 97 points it took them a month to fill out the paperwork to get an item I never received off of my credit report and it’s still on there. Customer service is horrible these people are the loan sharks of the furniture industry there employee Harrison called me threatening to take my recliner set back if I didn’t pay when I explained the situation he became rude and hostile until I told him they can have the couch back then he proceeded to tell me I can pay on the day I HAD BEEN TRYING TO TELL HIM I COULD PAY ON. He said the company was skeptical because of past experience which that has NOTHING TO DO WITH ME HE IS TOTALLY UNPROFESSIONAL AND CARLESS I was told there would be a credit on my account then was told weeks later I had to come sign paperwork in order to get it. I have been in contact with the better business bureau regarding my credit report since the store has not fixed there mistake I will never refer...