Classic Furniture-Sleep World — Local services in New Albany

If I could put a zero on this review I would. This is the worst place to deal with, especially Jessica. I can tell you if you look into buying I would recommend to chose a different place. We place an order on 1/7/23 was a Saturday, filled out an application and was told 4 to 6 weeks ordered our special order sectional supposedly it was ordered that Monday 1/9 after signing. No phone calls to tell us anything about why it was taking so long we called several times after waiting 9 weeks due to they didn’t have a truck to deliver our sectional. Finally on March 9th The guys arrived late I told the guys where all the pieces was going in our house and they repeated back to me the correct placement. After being here for over 30 minutes , I had to get back to work because they supposedly don’t deliver on Saturday’s I had to take time off from work. my husband came home we didn’t have the correct pieces for our sectional called immediately to find out what happen and the pieces were never checked and was order wrong, my frustration is with Jessica that never called me back. Supposedly was at a funeral, but never told anyone else to call us back after several phone calls still waiting on our couch that we still don’t have the piece that we ordered this was supposed to be expedited per Jessica but now we are still waiting another 3 more weeks. Very poor communication never once was it expedited to be sent and ordered ASAP. And to top it all off the financing company has already been paid for the furniture to classic furniture to Jessica and we had to make a our first payment on furniture we don’t even have...

Very disappointed with the service thus far. The actual selection and purchase of the couch was very easy but it’s now been 3 months and I’ve still not received my couch. When I called today they estimated another 2 weeks which seems to be the repeating theme here. When I’ve called classic furniture they’ve noted it was due to COVID, however, I’ve gotten multiple reasons “why” because of COVID when I call. The manufacturer didn’t have a driver because they had COVID, then the shop in Mexico that sews the couch couldn’t ship to the US because of COVID. The female sales associate I spoke with was extremely rude and talked loudly over me when I was explaining to her that I’ve been given the same status update for the last 1.5 mos. She said they would not do a refund and would only be able to provide an in-store credit. If classic furniture actually had a way of looking into your order or provided sincere/proactive updates the situation would be more understandable, however unaccommodating and rude service is not the way to get repeat customers. I’m disappointed I spent money here and definitely wouldn’t recommend purchasing furniture here until they’re out of a 4 month backlog. I’ve had friends purchase furniture elsewhere during COVID and it arrived in a month so be careful where you’re...

My experience with Classic has been one of the worst I have had in many years. I purchased a loveseat there in July because I wanted to support local businesses especially during this difficult time. My problem was that the loveseat will not return completely to it’s upright position and they will not honor Ashley’s 2yr warranty. Being a woman and a senior citizen I have felt “ganged” upon by the owners. I retired from Customer Relations at a major studio and great customer service was necessary to ensure their repeat business. As of this date, Classic has not taken care of me. I also contacted Ashley Furniture directly and was disappointed when told that I would have to deal with the company I purchased from. Definitely a dead end.

I should have read the reviews before buying but I just didn’t think to do so since they have been in business for many years. I filed a report with the BBB and saw that their rating for them was an “F” prior to my complaint. I have not checked it recently. All I can say at this point is...